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BBB Accredited Business since

Fareportal Inc.

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View Additional Phone Numbers 135 West 50th Street  Suite 500, New York, NY 10020 View Additional Email Addresses http://www.cheapoair.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fareportal Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fareportal Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 782 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

782 complaints closed with BBB in last 3 years | 306 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 147
Billing/Collection Issues 158
Delivery Issues 21
Guarantee/Warranty Issues 21
Problems with Product/Service 435
Total Closed Complaints 782

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Fareportal Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 35
Total Customer Reviews 36

Additional Information

BBB file opened: April 04, 2006 Business started: 02/27/2003 in NY Business incorporated 02/27/2003 in NY
Type of Entity


Business Management
Mr. Sam Jain, CEO Mr. Ritesh Chaturbedi, General Manager, Global Relations Mr. Michael Culhane, CFO Werner Georg Kunz, Chief Operating Officer Ms. Corissa Leong, VP, Human Resources Mr. Jonathan Perkel, SVP/ General Counsel
Contact Information
Principal: Mr. Sam Jain, CEO
Business Category


Alternate Business Names
CheapOAir CheapOair.com CheapOStay OneTravel Travelong Travelong.com

Customer Review Rating plus BBB Rating Summary

Fareportal Inc. has received 3.7 out of 5 stars based on 36 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.