This business is not BBB accredited.Additional Locations
Phone: (212) 644-9400 View Additional Phone Numbers -----, New York, NY 10153
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FAO Schwarz closed its Fifth Avenue location on Wednesday, July 15, 2015. The company maintains an e-commerce site at: http://www.fao.com/
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for FAO Schwarz include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for FAO Schwarz include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jerry Storch, Chairman & CEO - Toys"R"Us, Inc.
In May 2009, Toys"R"Us acquired FAO Schwarz. Toys“R”Us, Inc. announced that it will continue to operate the two FAO Schwarz retail stores, including the flagship location in New York City and a store at the Forum Shops at Caesars Palace in Las Vegas as well as the FAO Schwarz e-commerce and catalog operations under the name "FAO Schwarz".
Toys“R”Us, Inc. currently operates more than 1,500 stores in 33 countries worldwide, including 847 Toys“R”Us and Babies“R”Us stores in the U.S., more than 700 international stores, which includes licensed and franchise stores, and through its Internet sites, Toysrus.com, Babiesrus.com, eToys.com and babyuniverse.com.
Toys"R"Us is headquartered at One Geoffrey Way Wayne, NJ 07470
Click here for a complete BBB Reliability Report on Toys"R"US: http://www.bbb.org/new-jersey/business-reviews/toys-retail/toys-r-us-in-wayne-nj-29003690