BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

FAO Schwarz

Additional Locations

Phone: (212) 644-9400 View Additional Phone Numbers -----, New York, NY 10153 http://www.fao.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

FAO Schwarz closed its Fifth Avenue location on Wednesday, July 15, 2015. The company maintains an e-commerce site at: http://www.fao.com/


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for FAO Schwarz include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for FAO Schwarz include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on FAO Schwarz
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 31, 1999 Business started: 01/01/1862 in NY
Type of Entity

Corporation

Business Management
Mr. Jerry Storch, Chairman & CEO - Toys"R"Us, Inc.
Contact Information
Principal: Mr. Jerry Storch, Chairman & CEO - Toys"R"Us, Inc.
Business Category

TOYS-RETAIL

Additional Information

In May 2009, Toys"R"Us acquired FAO Schwarz. Toys“R”Us, Inc. announced that it will continue to operate the two FAO Schwarz retail stores, including the flagship location in New York City and a store at the Forum Shops at Caesars Palace in Las Vegas as well as the FAO Schwarz e-commerce and catalog operations under the name "FAO Schwarz". 

Toys“R”Us, Inc. currently operates more than 1,500 stores in 33 countries worldwide, including 847 Toys“R”Us and Babies“R”Us stores in the U.S., more than 700 international stores, which includes licensed and franchise stores, and through its Internet sites, Toysrus.com, Babiesrus.com, eToys.com and babyuniverse.com.

Toys"R"Us is headquartered at One Geoffrey Way Wayne, NJ 07470

Click here for a complete BBB Reliability Report on Toys"R"US: http://www.bbb.org/new-jersey/business-reviews/toys-retail/toys-r-us-in-wayne-nj-29003690

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.