BBB Business Review
BBB Accredited Business since
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FAO Schwarz is a toy and children's gift retailer through catalog, internet, and store channels.
A BBB Accredited Business since
BBB has determined that FAO Schwarz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for FAO Schwarz include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Type of Entity
Business ManagementMr. Jerry Storch, Chairman & CEO - Toys"R"Us, Inc.
In May 2009, Toys"R"Us acquired FAO Schwarz. Toys“R”Us, Inc. announced that it will continue to operate the two FAO Schwarz retail stores, including the flagship location in New York City and a store at the Forum Shops at Caesars Palace in Las Vegas as well as the FAO Schwarz e-commerce and catalog operations under the name "FAO Schwarz".
Toys“R”Us, Inc. currently operates more than 1,500 stores in 33 countries worldwide, including 847 Toys“R”Us and Babies“R”Us stores in the U.S., more than 700 international stores, which includes licensed and franchise stores, and through its Internet sites, Toysrus.com, Babiesrus.com, eToys.com and babyuniverse.com.
Toys"R"Us is headquartered at One Geoffrey Way Wayne, NJ 07470
Click here for a complete BBB Reliability Report on Toys"R"US: http://www.bbb.org/new-jersey/business-reviews/toys-retail/toys-r-us-in-wayne-nj-29003690