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BBB Business Review

BBB Accredited Business since 8/19/2002

Firestone Tire & Service Centers & Expert Tire

Additional Locations

Fax: (516) 228-9108 View Additional Phone Numbers 333 East Lake Street, Bloomingdale, IL 60108 http://www.mastercareusa.com

View BBB Rating for Firestone Tire & Service Centers & Expert Tire's headquarters.

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Description

This company is a system wide BBB Accredited Business. According to information from the Better Business Bureau in Chicago, where the company's retail division is headquartered, the company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the US.

BBB Accreditation

A BBB Accredited Business since 8/19/2002

BBB has determined that Firestone Tire & Service Centers & Expert Tire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire & Service Centers & Expert Tire. BBB of Detroit & Eastern Michigan has the full report as that BBB handles all complaints for Firestone Tire & Service Centers & Expert Tire.

Additional Information

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BBB file opened: January 01, 2001 Business started: 01/01/1900 in OH Business incorporated: 12/14/2001 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Larry J. Magee, Chairman CEO & Pres.
Contact Information
Customer Contact: Mr. Brian Rowe, Manager Principal: Mr. Larry J. Magee, Chairman CEO & Pres.
Business Category

TIRE RETREAD & REPAIR

Alternate Business Names
Bridgestone Firestone Retail & Commercial Oper. Bridgestone Firestone (NYC Locations) Mark Morris Tire Tire Station Expert Tire
Out of Business

This company is a system wide member of the Better Business Bureau. According to information from the Better Business Bureau in Chicago, where the company's retail division is headquartered, the company operates a chain of more than 1,500 company owned automotive tire and service stores through the US. Complaints processed by the Bureau in its three-year reporting period have been resolved. The number and type of complaint are not unusual for a company in this industry. On Nov. 8, 2001, Bridgestone/Firestone Inc. entered into a settlement agreement with the state Attorneys General representing all 50 states, the District of Columbia, Puerto Rico, and the US Virgin Islands. The settement resolves lawsuits regarding allegedly defective tires and alleged misrepresentations by the company during its customer satisfactin tire replacement programs in 2000. Under the settlement, the firm agreed to pay $500,000 to each state and territory involved in the investigation, $5,000,000 for a consumer education campaign, & $10,000,000 to reimburse the states attorneys' fees. Also provided is a review of reimbursement requests for certain customers originally denied. Under the settlement, the company denied wrongdoing.

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Types of Complaints Handled by BBB

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BBB Complaint Process

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What government actions does BBB report on?

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