BBB Business Review

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BBB Accredited Business since

Verizon Communications

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Phone: (212) 395-1000 140 West Street, New York, NY 10007

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Verizon Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Verizon Communications include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8651 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8651 complaints closed with BBB in last 3 years | 3441 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 806
Billing/Collection Issues 2164
Delivery Issues 170
Guarantee/Warranty Issues 23
Problems with Product/Service 5488
Total Closed Complaints 8651

Customer Reviews Summary Read customer reviews

55 Customer Reviews on Verizon Communications
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 52
Total Customer Reviews 55

Additional Information

BBB file opened: August 01, 1988 Business started: 01/01/1920 in NY Business started locally: 01/01/1983
Type of Entity


Business Management
Mr. Lowell McAdam, Chairman & Chief Executive Officer Mr. Francis J. Shammo, Executive Vice President and Chief Financial Officer
Contact Information
Principal: Mr. Lowell McAdam, Chairman & Chief Executive Officer
Business Category


Alternate Business Names
MCI Communications Services, Inc. Telecom USA TTI National Verizon Verizon Business Verizon Enterprise Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.