BBB Business Review

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BBB Accredited Business since

Metropolitan Telecommunications Corp.

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Phone: (800) 876-9823 Fax: (212) 701-8388 View Additional Phone Numbers 55 Water Street 32nd Floor, New York, NY 10041 http://www.mettel.net


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Metropolitan Telecommunications Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Metropolitan Telecommunications Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 10

Additional Complaint Information

Complaints to the Bureau have alleged that consumers' telephone service has been switched without their authorization, or that consumers continue to get billed after cancelling their telephone service with this company.

Customer Reviews Summary Read customer reviews

1 Customer Review on Metropolitan Telecommunications Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 01, 1998 Business started: 04/09/1996 in NY Business incorporated 05/16/1997 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Public Service Commission - All NYS
Empire State Plaza , Agency Building 3 , Albany NY 12223
http://www.dps.ny.gov
Phone Number: (518) 474-7080
web.questions@dps.ny.gov

Type of Entity

Corporation

Business Management
Mr. Marshall Aronow, CEO Mr. Andoni Economou , COO/EVP
Contact Information
Principal: Mr. Marshall Aronow, CEO
Business Category

TELEPHONE COMPANIES INFORMATION TECHNOLOGY SERVICES COMPUTERS-NETWORKS INTERNET SERVICES

Alternate Business Names
Manhattan Telecommunications Corp. Met Tel MetTel

Customer Review Rating plus BBB Rating Summary

Metropolitan Telecommunications Corp. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.