BBB Accredited Business since

Improcom Global Telecom

Phone: (718) 769-3400 Fax: (718) 769-4695 1803 Gravesend Neck Road, Brooklyn, NY 11229 http://www.improcom.com



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Description

Phone Systems, Phone Services for Business Only, IP/PBX, Hosted PBX, Hosted Phone System, VoIP phone service, Cabling, Internet Service, High Speed Internet Access, Network and Data Support, VoIP Phone Systems, SIP Trunking, Unlimited Business Calling, International Calling, Local and International phone numbers. Toll Free Number


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Improcom Global Telecom meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Improcom Global Telecom include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Improcom Global Telecom
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 17, 2010 Business started: 10/19/1996 in NY Business incorporated 10/19/1996 in NY
Type of Entity

Corporation

Business Management
Mr. Vadim Khaselev, Director
Contact Information
Customer Contact: Mr. Vadim Khaselev, Director
Business Category

TELEPHONE COMPANIES INTERNET-BASED TELEPHONE SERVICE VOIP (VOICE OVER INTERNET PROTOCOL) SALES & SERVICE TELEPHONE EQUIPMENT & SYSTEMS DEALERS INTERNET SERVICES TELEPHONE EQUIPMENT & SYSTEMS SERVICE & REPAIR CELLULAR TELEPHONE SERVICE

Products & Services

Improcom Global Telecom sells the following brand(s): Astra, Cisco Systems, Mitel, Panasonic, Polycom, Snom, Toshiba

Improcom Global Telecom offers the following product(s): Gateways, IP Phones, Networking appliances, Power over Ethernet Switches, Routers, Switches, Wireless Access Points, Wireless Controllers

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: Closed
Method(s) of Payment
Check, Wire Transfer, Credit Cards, American Express, Visa, Master Card, Debit Card, Cash, Money Orders, Certified Bank Checks.
Refund and Exchange Policy
30 Days refund on hardware less 25% restocking fee. Hardware must be in working condition as when purchased.
Alternate Business Names
Improcom Inc.

Additional Locations

  • 1803 Gravesend Neck Road

    Brooklyn, NY 11229

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: still has not refunded deposit 109.25

Desired Settlement: refund my money

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me and the matter has been resolved. The deposit was refunded.

Sincerely,

*************