BBB Accredited Business since

Improcom Global Telecom

Phone: (718) 769-3400 Fax: (718) 769-4695 1803 Gravesend Neck Road, Brooklyn, NY 11229

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Phone Systems, Phone Services for Business Only, IP/PBX, Hosted PBX, Hosted Phone System, VoIP phone service, Cabling, Internet Service, High Speed Internet Access, Network and Data Support, VoIP Phone Systems, SIP Trunking, Unlimited Business Calling, International Calling, Local and International phone numbers. Toll Free Number

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Improcom Global Telecom meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Improcom Global Telecom include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Improcom Global Telecom
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 17, 2010 Business started: 10/19/1996 in NY Business incorporated: 10/19/1996 in NY
Type of Entity


Business Management
Mr. Vadim Khaselev, Director
Contact Information
Customer Contact: Mr. Vadim Khaselev, Director
Business Category


Products & Services

Improcom Global Telecom sells the following brand(s): Astra, Cisco Systems, Mitel, Panasonic, Polycom, Snom, Toshiba

Improcom Global Telecom offers the following product(s): Gateways, IP Phones, Networking appliances, Power over Ethernet Switches, Routers, Switches, Wireless Access Points, Wireless Controllers

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: Closed
Method(s) of Payment
Check, Wire Transfer, Credit Cards, American Express, Visa, Master Card, Debit Card, Cash, Money Orders, Certified Bank Checks.
Refund and Exchange Policy
30 Days refund on hardware less 25% restocking fee. Hardware must be in working condition as when purchased.
Alternate Business Names
Improcom Inc.

Additional Locations

  • 1803 Gravesend Neck Road

    Brooklyn, NY 11229


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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

2/26/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: still has not refunded deposit 109.25

Desired Settlement: refund my money

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID **********, and find that this resolution is satisfactory to me and the matter has been resolved. The deposit was refunded.