Business ProfileforBackyard Masters LLC

I hired backyard masters in *********** to install a new pool liner and new skimmer for my Doughboy 16' pool. They kept delaying the work, I found out later their better technicians had left and started their own company. The guys they finally sent on June 1st installed the plastic skimmer using a power tool. They left and told me to fill the pool and if there were any problems to call the store. I called that night to tell them the skimmer was leaking. They came 4 separate times and yet the pool kept leaking. After the 4th time ****, their customer services manager, said they weren't coming back anymore. I was forced to remove the skimmer myself and, sure enough, their guy had cracked the ****** and stripped a ***** **** by inadvisably using a power tool on plastic. After fighting with **** she said I must have damaged the skimmer. I felt I was more than fair in telling **************** to pay them ******* but hold back ****** in dispute. **************** keeps trying to charge me the ****** in dispute. What recourse do I have? If I can, I will forward pictures of the damaged skimmer. **** forced me to resolve this issue by refusing to come back again, and luckily I had saved the old skimmer. Once I replaced the new skimmer with the old skimmer, the problem was resolved. Therefore I feel that I should not be forced to pay for an item they installed improperly. The company's name is Backyard Masters located at ********************************* *********** ** ***** *** *** ****. All I am looking for is either ****** dollars or a new skimmer in the box, and I'll arrange for the installation . I am not disputing that they didn't provide the service, but that the installation was done poorly resulting in a leak caused by their installer.