Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Smartsign has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Smartsign

              300 Cadman Plz W Ste 1303 Brooklyn, NY 11201-2701

              BBB Accredited Business

            Business ProfileforSmartsign

            Signs
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.56/5stars

            Average of 18 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/28/2011

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Smartsign sells signs. 

            Business Details

            BBB File Opened:
            5/30/2008
            Years in Business:
            24
            Business Started:
            9/13/1999
            Business Incorporated:
            9/13/1999
            Accredited Since:
            11/28/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • XpressMyself.com LLC
            Additional Contact Information

            Fax Numbers

            • (718) 504-4448
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/30/2021

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order MPS - ******. I ordered 6 address plaques. I only received 2 address plaques. It was paid for in full via check by my condo association. Still waiting - never received them. They keep verbally stating that they will send the missing plaques, but they never do. Original order # was canceled & changed to a new order #.
            Read More

            Customer Reviews

            18 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sandy R

            02/05/2024

            What a JOKE this company is!! They say FREE shipping on the site but added it to my order. When I called and asked why- she says, "Who offered you Free shipping?" Really?! It says on your website over $39.95...I am a tax-exempt org and just trying to get 6 name tags...she didn't want to answer my questions...said WE CAN"T SHIP THERE!! Acted like I live out of the US because I am over the Pacific, obviously, doesn't know her geography!!! When I inquired about a few other things- she simply hung up on me...well good riddance! So glad I came here and saw all the other comments before I actually finalized an order, sounds like it just gets worse from here!BUYER BEWARE!!! DON"T WASTE YOUR TIME!!!

            Smartsign Response

            03/06/2024

            We apologize for the inconvenience you experienced. Unfortunately we do not offer free shipping to AK and HI. This is stated on the website shipping Charges.We base shipping costs on carrier, shipping speed, weight, and distance. We do not charge any handling fees. Under some circumstances, we may offer promotional shipping rates, at our sole discretion. Not all items are eligible for promotional shipping. We will indicate during the checkout process whether a particular item is eligible for promotional shipping.Domestic shipping.Most SmartSign products can be shipped to all **** addresses, including ***********, the Virgin Islands, and APO/FPO addresses. Heavy, oversized, and other such items can only be shipped to the continental **** and/or via standard delivery, depending on the item. APO/FPO orders are shipped standard delivery only.Due to the cost to ship outside the continental ****, promotional shipping, if offered, is valid only within the lower 48 states, and excludes heavy or oversized items. Unless you specify a particular shipper, SmartSign reserves the right to use the lowest-cost carrier.Most products can be shipped to all fifty (50) states, as well as APO and FPO addresses, *********** and to certain international locations. However, the following restrictions apply: We ship to all ******** provinces except NT - *********************, NU - ******* and YT - *****. Shipping costs to ****** are higher, of course, to account for raised shipping costs from our ** warehouse, as well as the result of customs tax and additional entry fees. APO/FPO orders are shipped via standard delivery only. Heavy or oversized products can be shipped only to the contiguous forty-eight (48) states. They cannot be shipped to APO/FPO addresses or internationally. Certain items can only be shipped to the continental forty-eight (48) states via standard delivery, and cannot be shipped to APO/FPO addresses Once again we apologize if this was not clear to you. I will investigate your call with the ** rep and take action.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.