Customer ReviewsforInternational Sea & Air Shipping

USE WITH CAUTION! Five companies handled our furniture from the ********* to ********* which arrived ********, damaged, or missing. Do not take out insurance through this company; it protects the company from liability, etc.

Dear ******,We are sorry to hear that certain items arrived damaged or were missing from your shipment. I can assure you that we have thoroughly investigated the situation with all involved parties.International shipping is very complex and requires various entities to facilitate a move from point A to Z. One of the five companies you cite include "Navis ************* whom you contracted separately from us to handle the Custom crating of certain high value items. Prior to your pickup, we explained that we could only offer ******************** for these particular items since they were not professionally crated by us. Your contract also stated we were not responsible for crating of these items. You took All ************** for the rest of your shipment, which offers more extensive coverage as we have control over the packing/wrapping. We provided you with the ****************** of both insurance options.I would like to add that you received a Settlement Claim from our insurance provider in the amount of $5,396.65.Regarding the items that arrived ********, please know we have no reason to ******* your valuable possessions. We would be working against ourselves; putting your possessions and our company in jeopardy while compromising the condition of your items and our reputation. You were informed by our office that the Chandelier's wooden crate was removed by Customs in ********* as part of their inspection process. Unfortunately, these matters are out of our control and we cannot alter Customs procedures. Ultimately, we apologize for any inconveniences you experienced while using your services. However they did not result from any intentional wrongdoings or matters within our control.

Dear ******,We are sorry to hear that certain items arrived damaged or were missing from your shipment. I can assure you that we have thoroughly investigated the situation with all involved parties.International shipping is very complex and requires various entities to facilitate a move from point A to Z. One of the five companies you cite include "Navis ************* whom you contracted separately from us to handle the Custom crating of certain high value items. Prior to your pickup, we explained that we could only offer ******************** for these particular items since they were not professionally crated by us. Your contract also stated we were not responsible for crating of these items. You took All ************** for the rest of your shipment, which offers more extensive coverage as we have control over the packing/wrapping. We provided you with the ****************** of both insurance options.I would like to add that you received a Settlement Claim from our insurance provider in the amount of $5,396.65.Regarding the items that arrived ********, please know we have no reason to ******* your valuable possessions. We would be working against ourselves; putting your possessions and our company in jeopardy while compromising the condition of your items and our reputation. You were informed by our office that the Chandelier's wooden crate was removed by Customs in ********* as part of their inspection process. Unfortunately, these matters are out of our control and we cannot alter Customs procedures. Ultimately, we apologize for any inconveniences you experienced while using your services. However they did not result from any intentional wrongdoings or matters within our control.

So far, we have had a great experience with International ********* for our International move from ********** to *****. The company including ****, *******, and ****** have been very helpful and accommodating for all our needs during this large move. ****** was extremely helpful arranging our pickup from two separate addresses and his crew overseen by ***** were very impressive with their efficiency and experience packing!

Dear ****************** Thank you for your comments.

Thank you very much, Ireland, for the positive feedback!

**************** From initial contact through the delivery of our items to Ireland, the service was excellent. They were quick to respond to any/all questions throughout the process. Collection of items in ****** was quick and professional, arrangement and delivery of items in Ireland was also quick and professional. All paperwork was handled by the company. They were kind enough to place all items in the appropriate rooms throughout the house. No items were damaged during transport. Could not have asked for a better and more supportive group to help with our move.

Thank you very much, *******, for the positive feedback!

I used them two times within the last year and everything was great! Right on time, courteous and accommodating. I would use them again in the future!

Thank you for your positive comments. It was a pleasure serving you.

We had the best experience with this company. They offer door to door service, and our items arrived in perfect condition! I was honestly shocked. Prices are also unbeatable. Shoutout to *************************** who gave us our estimate, and took time to talk me through packing tips over the phone. We also owe a huge thank you to *************************** and ******* who got our items cleared through customs, and accommodated our last minute address change. I cannot recommend this company enough. They took great care of us and we are forever thankful for their ability to make moving internationally a little bit easier. Read more at: *****************************************************

Thank you for your feedback, much appreciated.

I would totally recommend this company. I would trust them with my belongings because they arrived intact to their destination. What this company tells you about the process is true and they accommodate your situation and your needs. They are attentive to your inquiries during the process and totally reliable. Thank you.

Thank you for the positive feedback, much appreciated

Door to Door Move from Covid Lockdown Germany to USA Why do I recommend this company? a. They have the best information on their website, bar none. b. They have the best customer service, responding often within minutes. They made the "complicated" easy. c.They have teamed up with great companies. d. Hillary, who as the first phone contact immediately helped me destress about vessel shipping personal objects & art work during Covid. She explained how they will set it up, make the wooden boxes, etc. - in other words, she went through it - A to Z. e. Talia, as Operations Manager did a terrific job organizing the door to door process. She was there every step of the way; be it tech help regarding the documents, keeping me updated,- even getting back with me to hear how something went. I had searched, online for companies that would ship a 1/3 container load, Door to Door. After weeks of numerous phone calls, reading info, taking photos, sending photos, 2 people coming by, crazy high estimates, or "No we can't do that", I was ready to leave everything in a German storage unit and come back in a year. So when I found International Sea and Air Shipping, I was very happy.

Dear ******** Thank you for your positive feedback, people like you make it all worthwhile.