BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Guzu, Inc.

Phone: (855) 446-4898 View Additional Phone Numbers 3 Brandywine Drive, Deer Park, NY 11729 http://www.guzu.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Guzu, Inc. include:

  • 82 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Guzu, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 63 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 15
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 45
Total Closed Complaints 82

Additional Complaint Information

BBB files indicate a pattern of complaints concerning problems with mobile device trade-in offers from Guzu. Many consumers are telling BBB about trading in their handheld devices (cellphones, tablets) to the company for cash. Once the device is sent in to Guzu, these consumers allege that company hasn't paid them the money that was agreed upon. Some consumers say that they receive email confirmation that the trade-in offer is accepted and that their payment is being sent out. Guzu policy states that payment should be received in 1-3 business days. However, as several weeks go by, numerous consumers reportedly still haven't received the cash for their devices. A few consumers who have received a check from Guzu claim that the check has bounced and they are charged a fee for that by their banks.

On August 12, 2015, BBB requested Guzu's voluntary cooperation in eliminating the identified pattern of complaints. BBB is awaiting a response.

Customer Reviews Summary Read customer reviews

1 Customer Review on Guzu, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 19, 2011 Business started: 02/10/2011 in NY Business incorporated 02/10/2011 in NY
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Lindsey Young, Customer Service Manager
Business Category

RECYCLING-ELECTRONICS

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.