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Metropolitan New York, Long Island, and the Mid-Hudson Region

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This Business is not BBB accredited

Sirius XM Radio

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Phone: (212) 584-5100 1221 Avenue of the Americas, New York, NY 10020 http://www.siriusxm.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sirius XM Radio include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4638 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4638 complaints closed with BBB in last 3 years | 957 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 719
Billing/Collection Issues 2263
Delivery Issues 88
Guarantee/Warranty Issues 19
Problems with Product/Service 1549
Total Closed Complaints 4638

Additional Complaint Information

Complaints filed with the BBB allege that this firm has overcharged consumer’s accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sirius XM Radio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 01, 2003 Business started: 05/17/1990 in NY Business incorporated: 11/10/1997 in NY
Type of Entity

Corporation

Business Management
Mr. James E. Meyer, CEO Ms. Dara Altman, EVP and Chief Administrative Officer Mr. Patrick Donnelly, EVP and General Counsel Mr. David J. Frear, EVP and Chief Financial Officer Mr. Scott Greenstein, President and Chief Content Officer Mr. Gregory B. Maffei, Chairman, Board of Directors
Contact Information
Principal: Mr. James E. Meyer, CEO
Business Category

RADIO STATIONS & BROADCAST COMPANIES

Alternate Business Names
Sirius Satellite Radio, Inc. Sirius XM Satellite Radio XM Radio
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