Text Sizesmall medium large

This business is not BBB accredited.

Sirius XM Radio

Find a Location

Phone: (212) 584-5100 1221 Avenue of the Americas, New York, NY 10020 http://www.siriusxm.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sirius XM Radio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2589 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2589 complaints closed with BBB in last 3 years | 807 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 344
Billing/Collection Issues 1233
Delivery Issues 51
Guarantee/Warranty Issues 14
Problems with Product/Service 947
Total Closed Complaints 2589

Additional Complaint Information

Complaints filed with the BBB allege that this firm has overcharged consumer’s accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service.

Customer Reviews Summary Read customer reviews

140 Customer Reviews on Sirius XM Radio
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 138
Total Customer Reviews 140

Additional Information

BBB file opened: June 01, 2003 Business started: 05/17/1990 in NY Business incorporated 11/10/1997 in NY
Type of Entity


Business Management
Mr. James E. Meyer, CEO Ms. Dara Altman, EVP and Chief Administrative Officer Mr. Patrick Donnelly, EVP and General Counsel Mr. David J. Frear, EVP and Chief Financial Officer Mr. Scott Greenstein, President and Chief Content Officer Mr. Gregory B. Maffei, Chairman, Board of Directors
Contact Information
Principal: Mr. James E. Meyer, CEO
Business Category


Alternate Business Names
Sirius Satellite Radio, Inc. Sirius XM Satellite Radio XM Radio

Customer Review Rating plus BBB Rating Summary

Sirius XM Radio has received 3.47 out of 5 stars based on 140 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.