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Phone: (212) 584-5100 1221 Avenue of the Americas, New York, NY 10020 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sirius XM Radio include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2589 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||947|
|Total Closed Complaints||2589|
Additional Complaint Information
Complaints filed with the BBB allege that this firm has overcharged consumer’s accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||140|
Type of Entity
Business ManagementMr. James E. Meyer, CEO Ms. Dara Altman, EVP and Chief Administrative Officer Mr. Patrick Donnelly, EVP and General Counsel Mr. David J. Frear, EVP and Chief Financial Officer Mr. Scott Greenstein, President and Chief Content Officer Mr. Gregory B. Maffei, Chairman, Board of Directors
RADIO STATIONS & BROADCAST COMPANIES
Alternate Business NamesSirius Satellite Radio, Inc. Sirius XM Satellite Radio XM Radio
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview