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BBB Business Review

BBB Accredited Business since 11/26/2010

Merchant Services Incorporated

Phone: (516) 479-9000 Fax: (516) 750-0253 View Additional Phone Numbers 515 Broadhollow Road, Melville, NY 11747 http://www.goevo.com

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BBB Accreditation

A BBB Accredited Business since 11/26/2010

BBB has determined that Merchant Services Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Merchant Services Incorporated include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 63 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

63 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 22
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 29
Total Closed Complaints 63

Additional Complaint Information

Consumer complaints to the BBB have alleged that this firm engages in a number of deceptive business tactics including, contracting with customers for a certain credit card machine model, but providing an inferior model; altering customer contracts without their consent; refusing to provide a copy of the contract to customers; and continuing to withdraw funds from consumer accounts after the consumer cancelled the contract due to the faulty equipment. Consumers have also complained that their accounts are not credited for transactions for up to 95 days.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Merchant Services Incorporated

Additional Information

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BBB file opened: March 01, 1998 Business started: 02/17/1989 in NY Business incorporated: 02/17/1989 in NY
Type of Entity

Corporation

Business Management
Mr. Ray Sidhom, Chief Executive Officer Ms. Eileen Mark, Asst. V.P. of Customer Service Mr. Jeff Rosenblatt, President
Contact Information
Customer Contact: Ms. Eileen Mark, Asst. V.P. of Customer Service Principal: Mr. Jeff Rosenblatt, President Principal: Mr. Ray Sidhom, Chief Executive Officer
Business Category

POINT OF SALE SYSTEMS CREDIT SERVICES BUSINESS SERVICES (GENERAL)

Alternate Business Names
EVO Merchant Services
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BBB Complaint Process

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