Business ProfileforSupplyHouse.com

Been dealing with Supply House for two months. They sent me three defective parts in a row and then flat out refused to honor the one year warranty. Spoke to three different customer service reps and the first one was very helpful and courteous and said not to worry that the parts were defective because I have a one year warranty and they wanted to make sure I got my system up and running. The next two reps were unacceptably rude; one of them actually sat the phone down and yelled god while on the call. They are claiming that the part isnt correct (despite it being the part the professional HVAC technician identified and its also the same exact part number that has been on my boiler since installation in 2010). They are also trying to tell my boiler is a different brand than it is. I can see the brand name, obviously, and I have the receipts for the boiler and manual.They were cheaper than anyone else on the parts I needed but at this point Im out the parts and the money and now Im paying for the part again elsewhere since they refuse to honor the warranty.