BBB Accredited Business since
Phone: (845) 278-5900 54 Sodom Road, Brewster, NY 10509
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This is a plumbing and heating contractor.
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A BBB Accredited Business since
BBB has determined that Mechanical Coordinators of N.Y. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Putnam County Department of Consumer Affairs
Donald. B. Smith County Government Campus, 110 Old Route 6, Bldg. 3, Carmel NY 10512
Phone Number: (845) 808-1617
Office of the Westchester County Clerk
110 Dr. Martin Luther King Jr. Blvd., White Plains NY 10601
Phone Number: (914) 995-3094
Rockland County Office of Consumer Protection
County Office Building, 18 New Hempstead Rd., New City NY 10956
Phone Number: (845) 708-7600
Type of Entity
Business ManagementMs. Debra Fossati, President
PLUMBING - CONTRACTOR HEATING CONTRACTORS PLUMBING CONTRACTORS
Alternate Business NamesFossati Plumbing & Heating Mechanical Coordinators of New York Inc.
54 Sodom Road
Brewster, NY 10509 (845) 278-5900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Just ten minutes after the master plumbers of 50 + years of experience left my house I noticed a leak on the new work that was finished just ten minutes prior.Reluctantly the plumbers came back soon enough.Then about 24 hrs later I went back to inspect again, I found another leak and this time I was told that the plumbers couldn't come to check the leak since the plumbers were already home . On day 3 the plumbers were finally going to take the old water tank and check the second leak in the a.m. only to come home that day to a water pump that no water to pump, since the plumbers installed a valve that prevented water to flow . I know this because $303.46 later ************* corrected F******'s work.
Desired Settlement: My experience with F****** Plumbing was very surreal , I was disrespected by Mr. Tony V******* in a very distasteful manner , I don't know how this folks stay in business , I spoke to Rich, the owner and he said that he would write me a check for $100 for "my troubles" , I paid close to $2000 to install a new water storage unit and connections which I think it is plenty of money to still have to put up with poor workmanship,negligence and lack of professionalism, I don't know how this people are listed on ******* **** or how they belong to the Better Business Bureau. F****** needs to pay me for the ***** **** bill and would like for BBB and ******* **** to investigate them for their business practices, since they are absolutely clueless as far as both costumer service and their trade . I have pics , video and text messages in my interactions with this "contractors".
The business has responded. Please see below:
I apologize for the delay in our response. Please see message for our service manager below.
I had talked to the wife and assured her that we would do whatever it took to try to to make them happy, but to no avail. She had contacted the owners and refused to speak to me. If there is any additional information you my need, please do not hesitate to contact me
In addition, Rich F****** the owner was present for the install and the call backs. We are a family owned & operated business since 1978. In all our years in business we have never come across a more difficult customer. Please note our history of not having any complaints since signing with BBB. We are very sorry this did not turn out better. We feel we did everything in our power to work with the customer but he was simply unreasonable.