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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Accredited Business since

Bryn Mawr Plumbing & Heating, Inc.

Phone: (914) 457-7213 81 Pondfield Rd Ste 141D, Bronxville, NY 10708

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Plumbing/heating - drain, water, sewer - repair and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bryn Mawr Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bryn Mawr Plumbing & Heating, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: October 08, 2009 Business started: 11/01/1998 in NY Business incorporated: 11/01/1998 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Westchester County Clerk
110 Dr. Martin Luther King Jr. Blvd., White Plains NY 10601
Phone Number: (914) 995-3094

Putnam County Department of Consumer Affairs
Donald. B. Smith County Government Campus, 110 Old Route 6, Bldg. 3, Carmel NY 10512
Phone Number: (845) 808-1617

Type of Entity


Business Management
Mr. Dominic Falcone, President
Contact Information
Principal: Mr. Dominic Falcone, President
Business Category


Additional Locations

  • 81 Pondfield Rd Ste 141D

    Bronxville, NY 10708 (914) 457-7213


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

5/3/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ******* Service cancelled my Air Conditioning Startup Service appointment (appt.) twice, where one was without prior notice. I happened to call to confirmed the time session of the day. ******* claimed that the only make-up appt. was in July. In July, the ******* Service agent stated that he performed an Air Conditioning Startup, the coils are clean, but could not get the Air Conditioning Startup to work. He changed the air filter. It was raining and ******* made the Startup, a 2-day appt. On the second day, I was quoted a $1500.00 process and evaluation to do the startup where I had to give the service agent my credit card information, on the spot for them to come back the following week to add Freon to my line to diagnose why the system was not working. I told ******* that the finding was quite unusual and the summer had almost ended that I have to discuss it with my family. He insisted that I paid him for today’s work and I could decide on the $1500 process, later. I paid with a check for that unit $149.00, a second smaller unit $79.00 and the $18.00 cost of an air filter, plus tax totalling $264.13. I called another company that same afternoon, innocently just looking for a second opinion and was able to get the following Monday’s appt. When the other company’s service agent came, he was only there 10 minutes when I was summoned to the air handler. The coils were revealed to be covered in the thickest layer of dust. The new service agent said, that the unit would be overloaded with all that dust and not work, hence the reason for the air filter. I have never seen such thick dust on vertical coils in my life, where the dust on each coil was so thick that it practically touched the dust on its adjacent coil. The coils were cleaned. We had Air Conditioning service that day, throughout the remaining season without the very expensive Freon delivery, for ironically, for the same price of ********* Startup. I immediately called ******* that day and I asked for the $149.00 portion refund, please. We have played phone tag ever since and I have not received a refund. I have spoken to managers but was told that each was not the appropriate manager. I have yet to speak to the appropriate manager. The next closest manager (*****) told me that he does not have to authority to handle finance but would pass my request to the appropriate manager. I have called over six months with phone tag periods. I am never connected directly to him. The managers email the second-in-line manager or allow me to leave voice mails to contact me. I leave callback periods’ option, since I work full-time with on-calls to call me back and I do not get the callbacks within the said periods. I have gotten approximately 3 voicemails over six-months outside of the suggested timeframes, with the last voicemail being the week of January **, 2013 stating that I will not get a refund. I see at present that they have BBB recommendation but I have an itemization from their Service agent stating that my coils were clean. If my air conditioning worked that first day or I had the $1500.00, I would never have known that he did not itemized truthfully. Thus, ******* appears to sanction false claims, as I have pointed out this fact repeatedly and have faxed them the work-order itemization that was at least a duplicate where ******* have the original.

Desired Settlement: Even though, we had no air conditioning at all because the smaller unit was dependent of a well-functioning larger unit, I would like a refund check for the attempted Air Conditioning Startup of the larger unit for $149.00 please.

Business Response: Dear *** ******,
I am in response to the fax that was sent today to ****** ****** regarding *** ** *******.
We performed an air conditioning start-up service on 7/**/2012. The service was completed and the system was operating sufficiently when ******* left.
Please see the attached invoice and description of what was performed.
Please contact me directly at ###-###-#### or via email *******************************with any questions.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint *** ******** and have determined that my complaint has NOT been resolved because:

******* has not issued the promised refund check of $264.13. I have already paid in full last year. Due to the distrust developed on my part by *******, I do not want them in my home, again. I was not informed that they had cancelled my original appt. until I called to confirm the evening prior. Hence, the reason for a Startup appt. so late in the season (July) because according to ******* they were over-booked until July. To think that I had originally called my **** ******* phone number last year and ******* answered promising the same quality of work. 

Had I listened to the ********* technician, I would have spent well over $1500 for Freon, labor, leak test & parts. As it was I had to pay another company the next week for the coil cleaning that was clearly stated on ********* invoice as being cleaned and that resulted with immediate results. I need my refund check of $264.13 please.                                                  

I  cannot tolerate that again this year. At present, I received an email from ******* with the promise of a refund $264.13. Instead, I received in the Postal Mail an Invoice for an appointment on July **, 2013. This is not acceptable.






In order for the BBB to appropriately process your response, you MUST answer the question above.


** *******


Business Response: Good morning, Hope all is well!
Please know a refund check was sent via overnight delivery yesterday in the amount of $264.14 to *** *******.
Should you need anything else, please let me know.


Please keep us informed of the status and resolution of your complaint.
Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved