This Business is not BBB accredited

A. Stevens Plumbing & Heating

Phone: (845) 496-5903 Fax: (845) 496-2519 135 East Main Street -Unit 4, Washingtonville, NY 10992

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A. Stevens Plumbing & Heating include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A. Stevens Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 27, 2012 Business started: 01/01/1986 in NY Business incorporated: 04/17/1986 in NY
Type of Entity


Business Management
Mr. Stephen Annunziata, Owner
Contact Information
Principal: Mr. Stephen Annunziata, Owner
Business Category


Additional Locations


    135 East Main Street -Unit 4

    Washingtonville, NY 10992 (845) 496-5903


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/6/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The serviceman was dishonest and did not provide the service he claimed he did. I thought he fixed the problem but in fact he did not. My wife signed the receipt and thinking the problem was taken care of due to our lack of knowledge on air conditioner repairs. The next day we had to have another company come out and work on the air conditioning unit again for a much lesser charge and found out that the first serviceman did not do the work stated on the receipt.

Desired Settlement: I was deceived and charged for services that were not done. I would like for the company to accept that their serviceman wrote false information on the receipt and accept partial payment of $116.00 which is half of the bill without any collection or legal actions.

Business Response: After talking to the Homeowner they had said that we where the Company that came after the first Company. We where the Company that put there Furnace in before this work and have a relationship. The homeowners told me that they will remove there complaint with you as they got the wrong Company. Please let us know what we need to do from here. We are the most honest company out there and take pride in that. The homeowner also paid there bill in Full