Business ProfileforNikon Inc.

Order Number: ********** Order Details: NIKKOR Z *******mm f/5.6-6.3 VR Order Date: 2/17/2024 Order Delivery Date: 3/20/2024 Nikon Case Reference Number: ******** Issue: Nikon *** is refusing to accept the return of their product as the product was taken out of the box. Upon receiving the product, it was opened to assess the product, and was found that the weight of the product was significantly concentrated on one end of the lenses leading it to topple the entire camera (causing damage to the camera body), the product weight distribution is not provided on the Nikon *** store website. Hence the customer is not able to access how the product weighs before placing the order. Nikon representative stated that once a product is taken out of the box, Nikon cannot accept the return of the product. The critical question is , how can a customer assess the product condition without taking the product out of the box and inspecting it with a camera that Nikon *** product is accurate as per the description of the product listed on their website and whether the product has any issue.This seems to be a clear case where Nikon ***, is trying to force the customer to be responsible for the product irrespective of the condition or issue with the product which is not describe in the product description on their website. Nikon *** should be prohibited from doing business in the US until they either fully clarify all aspects of their product issues or change their policy to accept returns of their products when they are being returned for product issues.