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BBB Business Review

This Business is not BBB accredited

Foto Connection

Additional Locations

View Additional Phone Numbers P.O. Box 300425, Brooklyn , NY 11230 View Additional Email Addresses http://www.fotoconnection.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Foto Connection include:

  • 94 complaints filed against business
  • Failure to respond to 6 complaints filed against business
  • Government action(s) against business

Customer Complaints Summary

94 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 35
Billing/Collection Issues 5
Delivery Issues 4
Guarantee/Warranty Issues 7
Problems with Product/Service 43
Total Closed Complaints 94

Additional Complaint Information

Complaints to the Bureau show a pattern of misleading and deceptive business practices. Consumers report that this firm advertises low cost and new merchandise on its website but consumers received damaged or refurbished merchandise. In addition consumers have been charged shipping insurance fees which raised the price of the item. Consumers also complained that this firm uses high pressures sales tactics when consumers call customer service. Consumers report being pressured to make additional purchases along with their original orders, and if they decline and cancel their orders they are charged an arbitrary cancellation fee. Furthermore, consumers allege customer service representatives gave false shipping dates and tracking numbers.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Foto Connection

  • Government Actions

    New York State Office of the Attorney General
    On June 25th, 2009, the New York State Office of the Attorney General (AG) announced a settlement with seven online electronics stores, one of which Foto Connection.  In its investigation, the AG found that these companies advertised electronics online at low prices.  After placing an order, consumers were contacted by the companies which would try to sell them additional merchandise.  If consumers refused to make additional purchases, the company would cancel the order or make other claims as to why the order could not be fulfilled.  Consumers also reported having difficulty communicating with representatives and returning merchandise.  Under the terms of the settlement agreement, Foto Connection will change its business practices in addition to being monitored by the AG.  All of the companies agreed to pay money to a fund that will be used to provide restitution to consumers. According to the settlement, the company neither admits nor denies the AG's allegations.

    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning Foto Connection 's advertising at this time.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: July 29, 2004 Business started: 08/18/1998 in NY Business incorporated: 02/02/2000 in NY
Type of Entity

Corporation

Business Management
Mr. David Feinsod, President Mr. Albert Fouerti, Chief Executive Officer
Contact Information
Principal: Mr. Albert Fouerti, Chief Executive Officer Principal: Mr. David Feinsod, President
Business Category

PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL ELECTRONIC EQUIPMENT & SUPPLIERS-SERVICE/REPAIR COMPUTERS-DEALERS ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS

Alternate Business Names
1 Stop Camera ePhoto Club Inoax 1 Stop Camera & Computers One Stop Camera & Computers 4U Digital Digital Net Shop 1 Stop Camera & Electronics Superior Dealz The Wiz Store Rite Buys The New Connection TVs Depot The New Connection Home Appliances & Electronics
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Types of Complaints Handled by BBB

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BBB Complaint Process

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