Text Sizesmall medium large

BBB Accredited Business since

The Bug Clinic

Phone: (845) 356-2837 Fax: (845) 746-9018 View Additional Phone Numbers 674 N Main St, Spring Valley, NY 10977 http://www.bugclinic.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We sell pest control related products to both wholesale customers (Environmental Chemical Co., Inc.) and retail customers (The Bug Clinic).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Bug Clinic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Bug Clinic include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Bug Clinic
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 2006 Business started: 01/01/1981 in NY Business incorporated 01/01/1981 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Dept. of Environmental Conservation - All NYS
625 Broadway, , Albany NY 12233
Phone Number: (518) 402-8044

Type of Entity


Business Management
Mr. Barry Eldridge, President
Contact Information
Principal: Mr. Barry Eldridge, President
Business Category


Products & Services

The Bug Clinic sells the following brand(s): Bedlam, Havahart (Woodstream), MaxForce, Permacide , Whitmire

The Bug Clinic offers the following product(s): Ant control baits (gels and stations, spray products, Bed bug insecticides, liquid and dust, Control prdoucts for:, Flea traps, spray products for the home and pets, Flying insect traps, Mice, Pheromone based insect traps for Indian Meal Moths & Webbing Clothes Moth, Rats, Squirrels

Method(s) of Payment
Visa, MasterCard, Discover and American Express.
Refund and Exchange Policy
Merchandise purchased within 30 days and that is in resaleable condition may be returned for a full refund less any shipping charges.
Alternate Business Names
Environmental Chemical Co. Inc.

Dept. Environ. Cons. C2020970, Dept. Environ. Cons. R04304


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.