BBB Business Review

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BBB Accredited Business since

Fastport Passport, LLC

Phone: (877) 910-7277 View Additional Phone Numbers 1318 Coney Island Avenue, Brooklyn, NY 11230 View Additional Email Addresses http://www.fastportpassport.com



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Description

We offer expedited passport and visa services nationwide as quickly as 24 hours when you have confirmed international travel plans.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fastport Passport, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fastport Passport, LLC include:

  • Length of time business has been operating
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Fastport Passport, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 14, 2009 Business started: 08/22/2003 in NY Business incorporated 08/22/2003 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Fox, President
Contact Information
Principal: Mr. Steven Fox, President
Business Category

PASSPORT & VISA SERVICES

Method(s) of Payment
Credit Card
Refund and Exchange Policy
Once a cancellation is processed it will take one billing for a credit to post back onto the credit card on file.

Please NOTE: If you have ordered a service through Fastport Passport and would like to cancel all requests must be sent through the Order Cancellation Request Form. Credits are processed and once approved it can take one billing cycle to appear back on your credit card.

CANCELING SERVICE WITHIN 24-HOURS: You will receive a refund of the total service price, minus the non-refundable $35.00 service charge.

CANCELING SERVICE For Same Day Service, 24 Hour Service and Next Day Service Only: If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $65.00 processing fee which is non-refundable.

CANCELING SERVICE AFTER 48-HOURS: We process all orders within 48 hours. The service will be officially rendered. You will not be eligible for a refund.

Fastport Passport Terms of Service & Cancellation Policy: If you agree to the terms of service the below holds true. By entering in your application information and submitting payment you are accepting the terms of service. (For Standard Service, Rush Service and Priority Service Only!) If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $35.00 processing fee which is non-refundable. You are held liable for the full amount of your expediting fee if you wish to cancel after 48 business hours of placing your order, which is non-refundable. If you would like to cancel once your passport application has been reserved with one of our couriers, you will be held responsible for the full amount of your expediting fee. At such time contents will be shipped back to the client at his or hers shipping expense, received from the original order. All documents and government checks will be returned. (For Same Day Service, 24 Hour Service and Next Day Service Only!) If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $65.00 processing fee which is non-refundable. You are held liable for the full amount of your expediting fee if you wish cancel after 24  hours of placing your order, which is non-refundable. Provided a reservation with a courier has not been made. If you cancel once your passport application has been reserved with one of our couriers, you will be held responsible for the full amount of your expediting fee. At such time contents will be shipped back to the client at his or hers shipping expense received from the original order. All documents and government checks will be returned. (For All Service Requests) Please note our office hours for times and days of operation. Cancellations by email are not accepted as we need to verify the person(s) canceling the order, is indeed in fact, the person(s) that made the order. All orders received by our online system are date and time stamped from when they were received. Cancellation terms and policies hold true to every person choosing to expedite their passport with fastportpassport.com and will be strictly enforced. Orders that are cancelled will take up to 21 business days to refund back to the card used. Refunds will not be paid in the form of cash, check, or anything else other than the card the order was placed on. Fastport Passport reserves the right to downgrade or cancel the service levels (speed of service) once the order has been placed. Fastport Passport will adjust the charged fee to the customer accordingly and attempt to notify the customer of the changed or canceled service levels. We guarantee that service and delivery of your passport within the time frame selected unless you don‘t meet the conditions listed in this agreement. In any case, you agree that by accepting the terms and conditions you will accept that our maximum liability to any customer is the amount of fee paid to and collected by Fastport Passport, and under all circumstances from you or parties represented without limitation. We do not guarantee or imply other than what is stated in these Terms and Conditions. Under no circumstances shall we be liable for direct or indirect damages of any kind. In such a case that litigation arises between you and Fastport Passport, Fastport Passport reserves the right to hold a hearing in the court of our choice. By accepting the terms and conditions, you agree to the above without dispute. Any and all orders must accept all the terms and conditions list above in order to use Fastport Passport in procuring a U.S. Passport. Please we will resolve this matter before any dispute should be initiated and upon canceling an expedited passports please call us for resolution. 877-910-7277
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.