BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

International Association of Healthcare Professionals

Phone: (631) 650-2499 Fax: (646) 349-4611 View Additional Phone Numbers 181 Freeman Avenue, Suite C, Islip, NY 11751 View Additional Email Addresses http://www.iahcp.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for International Association of Healthcare Professionals include:

  • 24 complaint(s) filed against business

Factors that raised the rating for International Association of Healthcare Professionals include:

  • Length of time business has been operating
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 24

Additional Complaint Information

BBB files indicate a pattern of complaints concerning billing and sales practices of International Association of Healthcare Professionals (IAHCP). Numerous consumers tell BBB that they received a letter or phone call from IAHCP informing them that the consumer had been nominated as a top professional in their field. They were also told that they were being offered a chance to be published in IAHCP’s magazine/directory with their biography. Consumers then claim that the sales representative tells them there is a cost for membership in order to be published, and many report that the fees associated appear to climb as the company representatives attempt upsell the memberships. Several consumers were allegedly charged more than the negotiated membership fee after agreeing to pay. A number of consumers that have attempted to obtain refunds from the company claim they are told they are no refunds, or in some cases, only offered a small partial refund of the paid costs.

On August 3, 2016, BBB requested International Association of Healthcare Professionals voluntary cooperation in eliminating the identified pattern of customer complaints. As of August 18, 2016, the company has responded to BBB and reports that it has revised procedures and implemented strategies as follows: made changes to the descriptions used by sales representatives that further clarify the differences between premium memberships and basic membership (no cost); conducted additional targeted training for sales representatives regarding the new descriptions and how to further educate the prospective client. The company says managers will be monitoring any similar complaints going forward and ensuring that any complaint is adequately and appropriately resolved. Finally, the company will increase the frequency of reports to senior management that detail the specific actions that the company has implemented to address the issues.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on International Association of Healthcare Professionals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 21, 2010 Business started: 01/01/2009 in NY Business started locally: 11/15/2006 Business incorporated 09/09/2009 in NY
Type of Entity

Corporation

Business Management
Mr. Anthony Casimano, President
Contact Information
Principal: Mr. Anthony Casimano, President
Business Category

ONLINE NETWORKING PUBLISHERS-BOOK PROFESSIONAL ORGANIZATIONS

Alternate Business Names
IAHCP
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.