BBB Business Review

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This business is not BBB accredited.

Mobstub Inc.

Additional Locations

Phone: (888) 989-2833 495 Empire Blvd, Brooklyn, NY 11225 View Additional Email Addresses http://www.mobstub.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mobstub Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Mobstub Inc. include:

  • Length of time business has been operating
  • Response to 276 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

276 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 5
Delivery Issues 155
Guarantee/Warranty Issues 3
Problems with Product/Service 87
Total Closed Complaints 276

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning missing merchandise, defective products, and customer service. Consumers are telling BBB about the items they purchased that have not been delivered by the company or receiving items that are damaged or defective. Many consumers are also complaining about difficulty in obtaining a response from the company’s customer service department about the status of their orders, requests, or refunds, as well as the lack of an available telephone number to speak directly to a company representative.

In May 2015, Mobstub responded to BBB's inquiry about the identified pattern of complaints. The company tells BBB that they are beginning to address consumer concerns by creating a Quality Control team to ensure that all items are tested prior to shipment. In addition, the company says that it has added a 24 hour customer support line and hired extra representatives to respond to emails. Finally, the company reports that they have hired additional account managers to improve all logistics.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Mobstub Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 19

Additional Information

BBB file opened: June 06, 2013 Business started: 12/15/2011 in NY Business incorporated 12/10/2010 in NY
Type of Entity

Corporation

Business Management
Mr. Shmuel Levitin, Owner
Contact Information
Principal: Mr. Shmuel Levitin, Owner
Business Category

ONLINE RETAILER COUPON SERVICES


Customer Review Rating plus BBB Rating Summary

Mobstub Inc. has received 2.63 out of 5 stars based on 19 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.