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As of April 23, 2015, NoMoreRack.com, Inc. changed its name to Choxi.com, Inc.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Choxi.com, Inc. include:
- Failure to respond to 50 complaint(s) filed against business
- 19 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||797|
|Total Closed Complaints||1769|
Additional Complaint Information
As of May 2016, numerous businesses have contacted BBB with concerns about missing payments for merchandise that they have provided to Choxi. These complaints allege serious and ongoing problems between Choxi and its vendors. Many companies are telling BBB about the difficulties and frustration they experience in trying to recover the money from Choxi for outstanding invoices. These complaints also cite the lack of communication or response from Choxi as an obstacle to resolving these issues. A company spokesman was quoted in a recent Fortune.com article (September 9, 2016) and acknowledged that Choxi had fallen behind in paying its vendors.
BBB files indicate a pattern of complaint concerning problems with the products purchased on the NoMoreRack website. Consumers are complaining to BBB alleging issues such as receiving incorrect items, products of inferior quality, or defective products. Consumers also say that they are encountering difficulties with company’s customer service department. An ongoing problem being reported by consumers is assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.
In June 2013, No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5-7 business days and that shipments are sent out within 10-14 days of the receipt of the order.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||119|
Type of Entity
Alternate Business NamesNomorerack.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview