BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for ChiChiMe, Inc. include:
- Length of time business has been operating
- 39 complaint(s) filed against business
- Failure to respond to 35 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for ChiChiMe, Inc. include:
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||26|
|Total Closed Complaints||39|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning problems with customer service and merchandise. BBB has received complaints from numerous consumers about the poor response from customer service and the difficulty that consumers are encountering when trying to return products or request a refund from ChiChiMe, Inc. Consumers are telling BBB about problems with their orders received from the company, such as items of poor quality or items that do not resemble their representation on the company website. When these consumers try to contact the company to exchange or return an item, or request a refund, they say do not receive a response, despite e-mailing the company numerous times. Several consumers who located a phone number for the company report that no one picks up the phone when they call during the stated business hours. Many complaints filed with BBB against ChiChiMe, Inc. have gone unanswered by the company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Julie Khan, Founder
ONLINE RETAILER FASHION ACCESSORIES JEWELERS-RETAIL CLOTHING-RETAIL