BBB Business Review

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This business is not BBB accredited. LLC

Phone: (212) 591-1530 PO Box 1045, Long Is City, NY 11101 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 30
Total Closed Complaints 42

Additional Complaint Information

BBB files indicate a pattern of complaints concerning problems with customer service and merchandise. BBB has received complaints from numerous consumers about the poor response from customer service and the difficulty that consumers are encountering when trying to return products or request a refund from ChiChiMe, Inc. Consumers are telling BBB about problems with their orders received from the company, such as items of poor quality or items that do not resemble their representation on the company website. When these consumers try to contact the company to exchange or return an item, or request a refund, they say do not receive a response, despite e-mailing the company numerous times. Several consumers who located a phone number for the company report that no one picks up the phone when they call during the stated business hours. Many complaints filed with BBB against ChiChiMe, Inc. have gone unanswered by the company.

Customer Reviews Summary Read customer reviews

1 Customer Review on LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 07, 2013 Business started: 06/01/2012 in NY Business incorporated 06/01/2012 in NY
Type of Entity


Business Management
Mr. Henin Hidalgo, Managing Member
Contact Information
Customer Contact: Ms. Hannah Henderson, Customer Service Associate
Business Category


Alternate Business Names
ChiChiMe, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.