BBB Business Review

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BBB Accredited Business since

Bluefly, Inc

Fax: (212) 354-3400 View Additional Phone Numbers 42 West 39th St. 10th Floor, New York, NY 10018 http://www.bluefly.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Online retailer of designer goods for women, men, and home.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bluefly, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bluefly, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 109 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

109 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 9
Delivery Issues 13
Guarantee/Warranty Issues 0
Problems with Product/Service 71
Total Closed Complaints 109

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Bluefly, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: August 18, 2005 Business started: 09/01/1998 in NY Business incorporated 10/31/2000 in NY
Type of Entity

Corporation

Business Management
Ms. Carly Rosenberg, Chief Marketing Officer and General Manager
Business Category

ONLINE RETAILER HANDBAGS MEN'S CLOTHING & FURNISHINGS-RETAIL WOMEN'S APPAREL-RETAIL CLOTHING-RETAIL

Alternate Business Names
Bluefly.com

Customer Review Rating plus BBB Rating Summary

Bluefly, Inc has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.