BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Petro Heating Services and Fuels

Additional Locations

Fax: (516) 686-2060 View Additional Phone Numbers 171 E. Ames Ct., Plainview, NY 11803


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Petro Heating Services and Fuels meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Petro Heating Services and Fuels include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 7
Delivery Issues 5
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 32

Additional Complaint Information

This firm has not responded to our request for basic information.

Customer Reviews Summary Read customer reviews

1 Customer Review on Petro Heating Services and Fuels
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1982 Business started: 01/01/1979 Business incorporated 01/01/1979 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Suffolk County Consumer Affairs
725 Veterans Memorial Highway, Building #340, Hauppauge NY 11788
http://www.suffolkcountyny.gov/Departments/consumeraffairs.aspx
Phone Number: (631) 853-4600
consumer.affairs@suffolkcountyny.gov

Nassau County Office Of Consumer Affairs
200 County Seat Drive, , Mineola NY 11501
http://www.nassaucountyny.gov/agencies/oca/index.html
Phone Number: (516) 571-2600

Type of Entity

Corporation

Contact Information
Principal: Mr. Daniel Donovan, CEO
Business Category

OILS-FUEL AIR CONDITIONING REPAIR HEATING EQUIPMENT AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL HEATING & AIR CONDITIONING

Alternate Business Names
Petroleum Heat and Power Co., Inc.

Customer Review Rating plus BBB Rating Summary

Petro Heating Services and Fuels has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.