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            Business ProfileforBurke Energy

            Fuel Oil
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/5/2015

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            1/1/1969
            Years in Business:
            78
            Business Started:
            1/1/1946
            Business Incorporated:
            12/30/1991
            Accredited Since:
            11/5/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Burke Fuel & Heating Company Inc.
            Related Businesses
            Business Management
            • Ms. Amy Delva, Customer Service Manager
            Contact Information

            Customer Contact

            • Ms. Amy Delva, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (914) 919-3529
              Primary Fax
            • (914) 769-1521
              Other Fax

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We are the landlords for ****************************************************. Burke Energy is charging $3,662.89 for services and repairs, many of which we never authorized. One 7/18/2023, we have a recorded conversation with a rep at Burke in which the person told us that we authorized the repair on the morning of 7/8. We have no record of getting any call in regards to the repair. I was in fact at work that morning and unable to answer. The only number Burke and our tenants have is my cell which was in my possession at the time. In addition, on the 7/18 call we indicated that we were rescinding any permission for their techs to go to the house as they completed a $1805 repair on a system that they also reported needs to be replaced. It is an old system & would have just replaced the system. They have indicated to us verbally that they have recordings of calls with us authorizing repairs. We have asked for those records as well as their communications with us that provided an estimate of the cost of any repairs. I had reached out to Burke in May 2023 to find out why there was a charge for $475 and to approve a repair they suggested in March 2023. However, in May they were unable to provide me with any information in regards to that charge. At that time, I authorized a repair on the system that was under $400. My husband later called and reiterated that we authorized that repair. The only estimate we ever received was from our tenants in the form of a yellow triplicate sheet. That was in March of 2023. We would like a full accounting of the charges on the account - for example, they charged us $199 for a Premier Agreement for calling and then $367.95 for Coolguard Plus - 1 Unit. There is only one AC unit on premises. We have no idea what the charges are for and we have nothing in writing that offers any explanation for any other charges ($475 labeled balance transfer, $458.25 labeled previous balance). We request all comm in writing from Burke.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Teresa K

            12/23/2023

            I am a widow my husband manage all household appliances and Ive been learning to navigate through life and owning a home myself. I do have a lot of help and advice from friends and family. But many problems pertaining to a house is new rosds to me . This summer I had Burke Energy maintenance my AC unit I asked the technician if he checked my gas furnace he responded yes and he wanted to change filter which I informed him I do every 3 months and its recent . He told me all good. Which it probably was.Thursday Dec 21 I came home and noticed my house was very cold I checked my thermostat called a few friends to trouble shoot . Checked air flow from vents which was only blowing cold air. The furnace was making bumping noises. Again new to me.What do I do? Call the company that maintenance this summer Burke Energy . I am not blaming them that they did something wrong I realize things break but they are a reputable HVAC company so I thought They told me a tech will be there from 7 10p no tech came next a tech will come from 10 3a. At that point I said can they come in am.Dec 22 a tech came at around 9am look at gas furnace said oh Boy 3 times and got up to leave I ask what that meant he said I do oil not gas he left. I call Burke Energy They said another tech will come from 10a-5p As I call all day no tech arrive I told them please if you cant do the job let know so I can another company 5:30 another tech came as he walked through the door he said I dont know why they sent me here I dont service gas furnaces only oil furnaces I ask the office why do keeping sending the wrong tech.They said they dont know why the techs keep telling me they do not know how to do the job . My response is THEY ARE NOT TRAINED ON GAS FURNACES. That would be dangerous. 2am another tech came gas furnace trained who informs he is not the only tech who works on gas furnace they have day gas techs . He cleaned my flamed sensor in 10 minutes and now I I will never use Burke Energy

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