Business ProfileforBottini Fuel

Absolutely terrible! My family has been with Bottini for well over 25 years. My mother refused to go with a different company even after they installed a new boiler years ago which had problems every year for the first four years!! My siblings and I were so fed up with the maintenance calls for a brand new boiler but my mother remained loyal! Now, years later, we called on the Saturday before Easter for service because we couldn't get the boiler to turn on after having been shut down for the winter. We drove three hours from Long Island to get to the house and pick up my 90 year old stepfather from assisted living to spend Easter with us. The office was closed, so we called the emergency line. At first, we were told a maintenance man would be there within one hour. Great. But then the woman from the emergency line called back and couldn't find our account. I gave her the acct number and she told me it's coming up as cancelled!! I had no idea what she was talking about. We never cancelled our account and we have a credit card on file to pay for all oil deliveries. She spoke to a "manager" who told her to tell us that they cannot help us because our account is closed! I was outraged. I practically begged the woman to let me speak with this "manager" and repeatedly told her we have a 90-year old man here with no heat in the house and that we just drove three hours to get to the house. She couldn't care less. She refuses to let me speak with the manager, who was useless. I'm a manager myself and I would never treat customers that way. I pleaded for help. They didn't give a ****. I said we would pay for the maintenance call and work out the "cancelled account" on Monday. Nope. Nothing. These heartless people couldn't give a **** if you freeze over night or if your holiday weekend is ruined.The way they treated us after 25+ years of loyalty was disgusting and unforgivable. Find yourself any other company to deal with!!

Hello Ms,Cozzolino, We would like to investigate this matter more. Please contact us at your earliest convenience.