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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Business Review

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Script Relief LLC include:

  • Length of time business has been operating
  • 37 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 37

Additional Complaint Information

BBB files indicate a pattern of complaints concerning company mailings sent to consumers and business practices/privacy policies of the company. Complaints are coming into BBB alleging issues with receiving unsolicited mailings from Script Relief LLC (or from one of its brand/subsidiary names containing prescription discount cards. Receipt of these cards is raising concern from consumers who are worried about potential identity theft, healthcare fraud, or that their personal information is being collected and distributed for unknown purposes. Some consumers tell BBB that documentation received from the company mimics official government notices by using a brand name such as United States Prescription Discounts, along with terms phrases such as "Form #" or "Resident Code", as well as a Washington D.C. return mailing address. All of these factors contribute to some consumers reporting that they thought this is an official program of the U.S. government, or part of the Affordable Care Act.

BBB has contacted the company concerning the aforementioned issues. The company told BBB that they do not use, sell or share cardholders' personal information, and are fully compliant with HIPAA standards. They also say that they disclose in their mailings that they are not affiliated with the U.S. government, and that any of their brand names or language used in the mailers that evoke the United States or America is not intentional. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Script Relief LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 17, 2011 Business started: 10/01/2011 in NY Business incorporated: 11/16/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Category

MEDICAL DISCOUNT PLANS

Alternate Business Names
Alianza de la Salud American Prescription Savings Alliance AmScript BigRxDiscounts BuenaSalud Rx CompleteSolutionRx HalfOff Rx Healthcare Alliance Help Rx National Affordable Prescription Services National Prescription Savings Network Patient Savings Alliance Prescription Assistance Services Prescription Benefits Alliance RxRelief UniScript United States Prescription Assistance United States Prescription Discounts
Industry Tips

If you are considering using a discount prescription or pharmacy card, be aware that the card is not insurance. Consumers should compare prices of medications before using the discount cards. Although the savings may be real with the discount card, they may be based on prices other than the ones offered by local pharmacies. Comparing prices allows the consumer to get the best price for the medication. And if you're really struggling to pay for your medications, talk to your pharmacist about patient assistance programs that could provide even greater discounts.

Industry Tips
Prescription Discount Cards
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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