BBB Business Review

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This business is not BBB accredited.

Script Relief LLC

Find a Location

Phone: (877) 338-3457 View Additional Phone Numbers 712 5th Ave Fl 14, New York, NY 10019 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Script Relief LLC include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 30

Additional Complaint Information

BBB files indicate a pattern of complaints concerning company mailings sent to consumers and business practices. Complaints are coming into BBB alleging issues with receiving unsolicited mailings from Script Relief LLC (or from one of its brand/subsidiary names containing prescription discount cards). Receipt of these cards is raising concern from consumers who are worried about potential identity theft, healthcare fraud, or that their personal information is being collected and distributed for unknown purposes. Some consumers tell BBB that documentation received from the company mimics official government notices by using a brand name such as United States Prescription Discounts, along with terms phrases such as "Form #" or "Resident Code", as well as a Washington D.C. return mailing address. All of these factors contribute to some consumers reporting that they thought this is an official program of the U.S. government, or part of the Affordable Care Act.

BBB has contacted the company concerning the aforementioned issues. The company told BBB that they do not use, sell or share cardholders' personal information, and are fully compliant with HIPAA standards. They also say that they disclose in their mailings that they are not affiliated with the U.S. government, and that any of their brand names or language used in the mailers that evoke the United States or America is not intentional. 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Script Relief LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: November 17, 2011 Business started: 10/01/2011 in NY Business incorporated 11/16/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Category


Alternate Business Names
Alianza de la Salud American Prescription Advantage American Prescription Discounts American Prescription Savings Alliance AmScript Associated Wellness Network BigRxDiscounts BuenaSalud Rx Carolina Prescription Discounts CompleteSolutionRx Discounted Prescriptions Network EasyPriceRx Good News Prescription Savings Great Plains Prescription Discounts GroupDiscountsRx Half Price Prescriptions HalfOff Rx Healthcare Alliance Healthcare Savings Network Help Rx IndependenceRx Internet Drug Coupons National Affordable Prescription Services National Prescription Assistance Network National Prescription Price Protection National Prescription Savings Network NPAN OpenRx Patient Savings Alliance Prescription Assistance Services Prescription Benefits Alliance Prescription Benefits Network Prescription Safety Net Prescriptions 4 Less RxRelief SearchRx UniScript United States Prescription Assistance United States Prescription Discounts
Industry Tips

If you are considering using a discount prescription or pharmacy card, be aware that the card is not insurance. Consumers should compare prices of medications before using the discount cards. Although the savings may be real with the discount card, they may be based on prices other than the ones offered by local pharmacies. Comparing prices allows the consumer to get the best price for the medication. And if you're really struggling to pay for your medications, talk to your pharmacist about patient assistance programs that could provide even greater discounts.

Products & Services

Consumers should carefully review and understand a company's privacy policy before using its products or services. If consumers have concerns about how their information is collected and shared by a company, then the consumers should not do business with it.

Industry Tips
Prescription Discount Cards

Customer Review Rating plus BBB Rating Summary

Script Relief LLC has received 3.34 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.