BBB Business Review

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BBB Accredited Business since

Sleepy's, LLC

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Phone: (516) 861-8800 Fax: (516) 861-7953 View Additional Phone Numbers 1000 South Oyster Bay Road, Hicksville, NY 11801 http://www.sleepys.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sleepy's, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sleepy's, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1067 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1067 complaints closed with BBB in last 3 years | 427 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 104
Billing/Collection Issues 40
Delivery Issues 41
Guarantee/Warranty Issues 230
Problems with Product/Service 652
Total Closed Complaints 1067

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Sleepy's, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 26
Total Customer Reviews 27

Additional Information

BBB file opened: June 01, 1971 Business started: 01/01/1957 in NY Business incorporated 01/01/1957 in DE
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. David Acker, President
Business Category

MATTRESSES BEDDING FURNITURE-RETAIL

Alternate Business Names
Better Bedding Shops, Inc. Mattress Discounters Group (MD, VA, & DC) Sleepy's Sleepy's - The Mattress Professionals
Additional Information

In May 2010, Sleepy's purchased Better Bedding Shops, Inc., a Connecticut based chain of privately owned mattress stores which was in Chapter 11 Bankruptcy. As part of the sale, Sleepy's retained the Better Bedding name. Subsequent to the sale, Better Bedding's previous owners do not have any affiliation or association with Sleepy's.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.