Customer ReviewsforYext, Inc.

I have purchase the service is over 3 weeks i cant use social post Because their software Not provide same same than previews years i have paid 500 per one year they dont have Phone costumer support any More i have send several email asking than why the software Not allow me use social post any more they not fixing the issue im tired of send than Bunch email and Nothing happen i just asking than to give me my money back so far they Not say nothing about that i will express what happen in the next review so far bad experience

Hi ****, there are no active accounts or emails to our Support team under your email, ************************ If you believe this is a mistake and have an active account with us, please contact our Support team at ************************************************************* with the business name and phone number that *** be associated with an account, as well links to any listings you are having trouble with. Thank you.

I have been trying to talk to someone at YEXT for over four months! I have tried everything and nobody responds. I am left with leaving bad reviews on as many sites as possible to try and get them to pay attention to me. I would like someone to contact me about my issues asap.

Hi ****. we'd like to connect and ensure your account questions are answered. We have reached out several times in the few weeks, including a direct response to your email to our Support team but have not heard back. Please check your spam folder in case our messages are being routed there. You can also log in on the help center [*********************************************************] and view your ticket activity. We look forward to speaking with you and getting your account back on track. Thank you!

I am a small business owner that has a ***** business listing. Yext has taken over handling ***** business listings. When I went to update the ***** business listing (which small business owners are supposed to have the ability to do free of charge), I had to ****** instructions on how to correct the listing because the link was very well hidden on the page below large offers to purchase their expensive directory update service. The link appeared to be intentionally very difficult for the average small business person to find. I updated the business listing, which appeared to display correctly on *****. I checked back a week later, and what did Yext do? The ***** business listing had been completely deleted from being published online. They said I had opted out of having the free ***** business listing when I had very intentionally updated it and intended to retain it and had not opted out of anything. When I logged in to check the listing, I also found that they had raised the price of their listing service from approximately $449.00 to $699.00 per year within a week. These charges seem absurd given that Individual business directories have an ethical duty to maintain accurate business directory listings and to verify their accuracy periodically. My impression is that Yext is making it very difficult, if not impossible, for small business owners to update their free ***** business profile and that they are doing this as a very underhanded tactic to force small business owners into purchasing their service. My impression is this is a highly unethical company that is taking direct and overt advantage of small business owners.

Hi ********,We understand you are trying to update your business information on *****. With a ***** Free Basic listing, we are only able to supply business information to *****, and **** does not have full reign of *****'s database. The ***** Free Basic Listing submission does not guarantee that the listing will be updated. The information is submitted to ***** for review, and ***** alone has control over whether the business information is updated. ***** aggregates information from a variety of sources, and so we strongly advise submitting your updates to those sources as well. You can contact Data Axle and Localeze directly by phone or email at ***************************** and *******************************************We'd like to further clarify that without a **** subscription, **** is not locking any of your business data on any publisher within our Knowledge Network. Some may not have a free claim option, which is not a function of ****. We are certainly not trying to pass the buck here; this is simply what the landscape of local listings looks like. This is why our goal has always been to put the power into the business owner's hands to control their data across multiple platforms. This is why **** is the leading location management platform. We certainly respect your decision as a business owner to not work with ****, so we can only point you to the best available outlets within the confines of the publishers you are trying to update. If you'd like to get another look at your ***** Free Basic Listing submission, you can also reach out to us at *************.We hope this clears up the situation. Best of luck.

I CAN'T COUNT HOW MANY TIMES IV'E TRIED TO TALK TO A HUMAN FROM YEXT ON RESOLVING A PAYMENT I MADE AND NEVER RECEIVED THE SERVICES FOR WHICH I PAID.MY BANK STAEMENT CLEARLY SHOWS PAYMENT MADE TO YEXT AS THE ***** FROM MY ACCOUNT BUT YEXT HAS NOTHING SHOWING I MADE THAT PAYMENT. I THINK I WILL *** THIS COMPANY FOR SUCH A DIASTER TO MY COMPANY. **************

Hi *****, we'd like to get to the bottom of the situation. We have not found any active account under your name, no recent charges, or any sort of requests for billing. Please reach out to our Support team by going to our contact page at *******************************************. Please include your full name, billing phone number, and the date/sum of your charge. We are certain we can clear this up for you. Kind regards.

The auto-renewal policy on their contracts is outrageous and unethical. My predecessor tried canceling prior to her leave and missed their 30-day deadline by 7 days, now we're stuck paying thousands of dollars for an entire year of service. I've asked if I can downgrade to any plans as we are completely displeased with this software and its functionality, and they are holding us to everything. I understand how contracts work, as I have service contracts with my clients, but if they were asking to get out early or are unhappy there is a certain level of understanding and customer service in owning a business with ethical practices. Yext is not that. I've reached out to their customer service and at times have waited 1-2 weeks for someone to get back to me. I also asked their manager to reach out to me directly via phone and they only contact me via email. They won't address any of my concerns or customer service needs.

Hi *******, we regret that Yext wasn't the ideal solution for your business. We believe there has been some miscommunication regarding the renewal since our prior contact reached out 22 days after your renewal window closed, rather than 7. We were promptly and consistently in contact, following up within 16 business hours. Our Partner Success team has since confirmed that billing concerns have been resolved, and so we are closing the loop on your reviews as well. We thank you and your business' time with Yext, and wish you all the best moving forward.

I tried to downgrade and/or cancel the service due to the cost and the impact of COVID 19 on my business. They responded by telling me I couldnt change or cancel because I was within my 30 day renewal window? I was never notified or told about a 30 day window? What kind of business extorts and holds you hostage by hiding behind a partner agreement and wont work with its clients? Unethical is a complete understatement. DO NOT USE YEXT as their business practices are corrupt and unscrupulous.

Hi ***, I hope all is well. I am following up here to confirm that we escalated your feedback at the time of this review and have since resolved your concerns. We appreciate your time with us as a Yext Partner. To echo the sentiments shared by our Partner Success team, we value your feedback and thank you for your willingness to come to an amicable agreement. We wish you all the best moving forward.

I have tried to contact this company for 3 days and you cant get ahold of a human! you cant leave a voicemail it says they are all in a company wide meeting SHOCKING! AND their voicemail is full, I wonder why! probably from all the complaints! They charged my business account god knows how , I have never heard of them until it happened , I have never spoken to them , never heard of them until it happened. I demand a full refund of the charges and demand they call me immediately to get this fixed. What a scam . I would love to know who and how they are getting compnies information. I would bet them have an insider at companies website places.

Hi ********, I hope all is well. As you know, we had escalated your review, investigated the situation, and have come to a resolution. Your account has been canceled and a full refund was issued, as confirmed by our Support team last week. We appreciate your time and wish you all the best moving forward.