BBB Business Review

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BBB Accredited Business since

Publishers Clearing House LLC

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Phone: (516) 883-5432 Fax: (516) 883-5769 382 Channel Drive, Port Washington, NY 11050 http://www.pch.com


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Description

Publishers Clearing House operates from its corporate headquarters on Long Island, New York. This firm markets household merchandise and discount magazine subscriptions offers by mail and via its web site. Promotions and billings are handled by PCH, while magazines are mailed directly by the publisher.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Publishers Clearing House LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Publishers Clearing House LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 343 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

343 complaints closed with BBB in last 3 years | 128 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 93
Billing/Collection Issues 100
Delivery Issues 35
Guarantee/Warranty Issues 2
Problems with Product/Service 113
Total Closed Complaints 343

Customer Reviews Summary Read customer reviews

31 Customer Reviews on Publishers Clearing House LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 2
Negative Experience 24
Total Customer Reviews 31

Additional Information

BBB file opened: December 01, 1962 Business started: 02/14/1953 in NY Business incorporated 10/22/2002 in NY
Type of Entity

Limited Liability Company (LLC)

Business Category

MARKETING PROGRAMS & SERVICES HOUSEWARES - RETAIL MAGAZINES-DEALERS

Additional Information

Consumers that have concerns about communications (mail/emails/texts/phone calls) that claim affiliation with Publishers Clearing House (PCH) should review the company's Consumer Fraud Protection page for guidance and tips. The link to that page can be found here: http://info.pch.com/consumer-information/fraud-protection

Industry Tips
Sweepstakes - FTC Rule, Section 308.3

Customer Review Rating plus BBB Rating Summary

Publishers Clearing House LLC has received 3.94 out of 5 stars based on 31 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.