BBB Business Review

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This business is not BBB accredited.

The Topps Company Inc.

Find a Location

Phone: (212) 376-0300 Fax: (212) 376-0573 View Additional Phone Numbers 1 Whitehall St, New York, NY 10004 http://www.topps.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

188 complaints closed with BBB in last 3 years | 54 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 3
Delivery Issues 42
Guarantee/Warranty Issues 3
Problems with Product/Service 104
Total Closed Complaints 188

Additional Complaint Information

BBB files indicate a pattern of complaints concerning damaged merchandise, missing redemptions, and unresponsive customer service. Consumers are telling BBB about their experiences after placing an order for baseball cards with The Topps Company, Inc. Several consumers allege that they have received damaged or misprinted cards from the company. Other consumers complain that when they seek to fulfill a redemption card for autographed or memorabilia cards, Topps never sends the card or sends them a card of lesser value. Many consumers claim that when they try to contact customer service about their issues, they are unable to get a response from the company, despite multiple attempts. Numerous complaints are beginning to go unanswered by the company.

On July 20, 2015, Metro NY BBB contacted the company to request their voluntary cooperation in resolving the underlying issues of the identified pattern of complaints. As of August 24, 2015, the Topps Co. has responded to BBB and indicated that they have been working and will continue to work on improving their production capabilities as well as their redemption program. The company says it is committed to resolving consumer disputes and has begun working to resolve the outstanding BBB complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on The Topps Company Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 30, 2000 Business started: 01/01/1938 in NY Business incorporated 02/24/1987 in DE
Type of Entity

Corporation

Business Management
Mr. Michael Brandstaedter, President and COO Mr. Arthur Shorin, Chairperson and CEO Mr. John Mueller, CFO
Contact Information
Principal: Mr. Michael Brandstaedter, President and COO
Principal: Mr. Arthur Shorin, Chairperson and CEO
Business Category

MANUFACTURERS & PRODUCERS

Alternate Business Names
Topps / Bowman Topps Chewing Gum Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.