BBB Business Review

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This business is not BBB accredited.

Future Memories

Additional Locations

Phone: (718) 752-0988 Fax: (718) 752-0998 View Additional Phone Numbers 4716 Austel Pl, Long Is City, NY 11101 http://www.futurememories.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Future Memories include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Future Memories include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

60 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 3
Delivery Issues 25
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 60

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Future Memories
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1999 Business started: 06/01/1994 in NY Business incorporated 06/01/1994 in NY
Type of Entity

Corporation

Business Management
Mr. Steven Fischel, President
Contact Information
Principal: Mr. Steven Fischel, President
Customer Contact: Ms. Anndrea Steiner, Tracking Administrator/Returns Manager/DS Vendor Relations
Business Category

MAIL ORDER & CATALOG SHOPPING TOYS-RETAIL

Alternate Business Names
Baby Gift USA BrandsRetail.com CelebrityGift.com EatGourmet.com Efendos Fantasy Toyland FantasyToyland.com FindCostume.com Gadget Bargains Perfect Wedding Sports Gifts USA SportsGifts.com TotsRoom.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.