Business ProfileforStudioMD

On 06.16.2022 after having 4 sessions of tattoo laser removal at StudioMD Soho, I went to their Brooklyn location for the 5th session. The technician in ************* burned my chest with the laser and also zapped an existing keloid that was near the tattoo. I knew something was wrong with the amount of time the tech took to do the procedure (it's a small tattoo - needs no more than 5 mins but she took almost 20). I contacted StudioMD the next day with pictures when I was able to take the bandage off my chest and saw the LARGE BURN on my chest along with another burn. The way they taped the bandage also led to the tape ripping my skin off since it was so sensitive. *********************************** emailed back saying sorry. I asked for a refund which never materialized. I didn't know what to do about the ***** since it was oozing and painful, near my b****** and it was also about to get very hot (summer). They had me wait weeks to see their technician ***** (not even a doctor) who tried to deny any wrongdoing and blame it on me. Why the h*** would I burn my own chest in multiple places???? The best she could do was give me a bleaching cream to put on once it healed, which took weeks to heal. When you have a laser burn, it can't be exposed to sunlight so I was wearing turtlenecks and high neck shirts the whole summer. Their negligence hindered my work (as a model), my lifestyle and enjoyment of summer since I constantly had to cover up so no tanning and put ointment (which I had to buy myself and no sun exposure). Nobody was going to hire me with visible ***** on my chest. Who wants a big BLACK BURN right above their breasts? It's been 464 days (1 year and 3 months) since the ***** occurred and it's still big and black on my chest. I haven't received any refund for the remaining sessions I had purchased (I didn't trust them to go back to do anything) nor any previously paid sessions. I want my money back for the actual price they charge per session.7 sessions * $129 each. See pics