Business ProfileforTiffany & Co.

On 03/16/2024, my wife and I purchased a piece of jewelry from *******************. located at *********************************************************. After the payment was made for the purchase of the jewelry, the sales associate abruptly told us that the sale was final and that no return or exchange would be allowed. However, we knew that the jewelry that we purchased was a new regular-priced item and was not a final sale item. Also, even if the sale was final, they should have told us BEFORE the sale was made! As we were offended by the unprofessional business practice, we requested a manager to ask why the new regular-priced item was a final sale. Unfortunately, they made us wait over half an hour for the manager. Because the manager never showed up but was hiding behind a table, we politely asked another ******* employee to call the manager. Then we noticed that the same manager walked into a room hiding from our view and further wasted our time. As the manager kept hiding from us for no reason for an extended amount of time, we politely asked one of the security personnel for a manager on duty. Only then, the same manager reluctantly showed up with an extremely rude attitude and stated that "the item you purchased would be a final sale once you left the store but if you are not happy with it, you must return it RIGHT NOW before leaving the store!". As we were offended continuously in front of all the employees of the ******* store, we were forced to return the item and leave immediately as we did not want any further trouble. Before leaving the store, I politely asked the name of the manager but was refused with a smirk. The way the ************* store treated us was extremely rude and hostile. We even felt discrimination because we were told that the jewelry sale was a final exclusive to us (which was NOT a final sale item for other customers). This kind of malicious business practice discriminating against targeted people is illegal and a crime in *****************.