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Business ProfileforDiamonds International
Current Alerts For This Business
BBB files indicate a pattern of complaint concerning jewelry purchased from a Diamonds International (DI) location while on a vacation or cruise. Consumers who are complaining to BBB about this company cite a few issues, one of which is flawed or inferior merchandise. A number of consumers report that the jewelry that they bought from Diamonds International is defective, such as diamonds becoming loose or falling out not long after purchase. In addition, several consumers claim that the results of an independent appraisal from local gemologist for the jewelry they purchased from the company is much lower than what they were told at the time of purchase. In some cases, the difference in the independent appraisal is reportedly several thousands of dollars less than what was paid for the Diamonds International merchandise. Many consumers who are seeking a refund allegedly encounter difficulty with the company. In some cases consumers claim that Diamonds International will only offer them partial credit or store credit for the merchandise they have bought. Some consumers say they were told by company representatives at the time of purchase that if for any reason they are not satisfied with the product, they can return it within 30 days of the purchase for a full refund.
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 1290 Avenue Of The Americas Fl 32, New York, NY 10104-0101
- BBB File Opened:
- 8/24/2004
- Years in Business:
- 33
- Business Started:
- 1/6/1991
- Business Incorporated:
- 6/18/1991
- Type of Entity:
- Corporation
- Business Management
- Mr. Albert Gad, President
- Contact Information
Principal
- Mr. Albert Gad, President
- Additional Contact Information
Fax Numbers
- (212) 764-2302Primary Fax
Phone Numbers
- (212) 764-6900Other Phone
- (212) 764-2302
Customer Complaints
78 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/11/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
238 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary M
03/10/2024
Diamonds International Response
03/15/2024
Dear ***********************,
Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with *******.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!
Warmest regards,
Diamonds International **************** Team
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