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          Find a Location

          Cartier has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Cartier

              653 Fifth Avenue New York, NY 10022

            • Cartier

              5475 Tamiami Trl N Ste 15 Naples, FL 34108-2859

            • Cartier

              250 Post Street San Francisco, CA 94108

            • Cartier Inc

              600 Pine St # 145 Seattle, WA 98101-3702

            • Cartier

              20 Hudson Yards Apt 116 New York, NY 10001-2176

            Business ProfileCartier

            Jewelry Designers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            653 Fifth Avenue

            New York, NY 10022

            Visit Website
            (855) 221-8315

            Customer Reviews

            1.29/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            97 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 177

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Cartier is a retail jeweler which sells quality items including leather goods, lighters, watches and pens.

            Business Details

            This is a multi-location business.

            Find a Location

            Cartier has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Cartier

                653 Fifth Avenue New York, NY 10022

              • Cartier

                5475 Tamiami Trl N Ste 15 Naples, FL 34108-2859

              • Cartier

                250 Post Street San Francisco, CA 94108

              • Cartier Inc

                600 Pine St # 145 Seattle, WA 98101-3702

              • Cartier

                20 Hudson Yards Apt 116 New York, NY 10001-2176

              Headquarters
              653 Fifth Avenue, New York, NY 10022
              BBB File Opened:
              10/28/2002
              Years in Business:
              177
              Business Started:
              6/1/1847
              Business Incorporated:
              7/27/1976
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Ms. Mercedes Abramo, President/CEO - North America
              • Mr. Cyrille Vigneron, CEO, Cartier International SNC
              Contact Information

              Principal

              • Mr. Cyrille Vigneron, CEO, Cartier International SNC
              Additional Contact Information

              Fax Numbers

              • (212) 753-6435
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              97 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a bracelet/bangle from cartier, short hills on 12/17/2022. a week later on 12/26/2022, I returned it without even opening it, back to the ****** yards cartier. They examined everything and gave me a refund memo saying my merchandise was eligible & accepted for full refund. but since it was originally charged by Short Hills store, they will have them process the refund which usually takes about 7 to 10 business days. As few weeks passed and no refund was given i contacted my AMEX to dispute the same. Have provided all the documentation to them showing that the merchandise is with Cartier and have a refund memo but still AMEX could not help to get the refund as cartier refused to refund the amount. all this time I kept on going back n forth with my credit card disputing the claim, but now finally they have given up. It's really frustrating now that Cartier has the merchandise for over a year and at the same time is not willing to process my refund.
              Read More
              Read 96 More Complaints

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jon B

              04/02/2024

              I bought two watches for ******. I took them to get them evaluated there so i could have them insured. They said they would get back to me in 2 weeks. After weeks of me calling them for updates and them telling me they would reach out to me, they finally told me that they can't evaluate the watches. Then they told me i can't return them or exchange them because it's been over a month. So i have to go to a private jeweler, but they view the watches as used now because it's been over a month (despite the fact that ive never worn them)The customer service and competence of ********************** is terrible.

              Cartier Response

              04/04/2024

              Dear **********************,Thank you so much for sharing this feedback. We are truly sorry to learn about your experience, as it is not one we would wish for our clients. Could you kindly advise on the location you have visited? Thank you, Cartier Client ****************
              Read 23 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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