BBB Business Review

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This business is not BBB accredited.

Morgan Stanley

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Fax: (212) 259-1253 View Additional Phone Numbers 1585 Broadway, New York, NY 10036 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Morgan Stanley include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Morgan Stanley include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

1 Customer Review on Morgan Stanley
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 18, 1999 Business started: 01/01/1923
Business Management
Mr. James P. Gorman, Chairman and CEO Mr. Mark Eichorn, Global Co-Head of Investment Banking Mr. Greg Fleming, President of Morgan Stanley Wealth Management, President of Morgan Stanley Investment Management Mr. Colm Kelleher, President of Institutional Securities, CEO of Morgan Stanley International Ms. Ruth Porat, Executive Vice President and CFO Mr. Jim Rosenthal, Chief Operating Officer
Contact Information
Principal: Mr. James P. Gorman, Chairman and CEO
Business Category


Alternate Business Names
Morgan Stanley Smith Barney
Additional Information

On August 22, 2013, Morgan Stanley, owner of the world's largest brokerage, was fined $1 million for buying and selling bonds for customers at unfair prices. The Financial Industry Regulatory Authority (FINRA) also ordered the bank to pay $188,000 in restitution to customers.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.