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          The RTA Store, Inc. has 1 locations, listed below.

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            Business ProfileforThe RTA Store, Inc.

            Online Shopping
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.48/5stars

            Average of 69 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            14 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/9/2010

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            8/24/2010
            Years in Business:
            14
            Business Started:
            4/5/2009
            Business Incorporated:
            4/15/2009
            Accredited Since:
            9/9/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • TheRTAStore.com
            • Willow Lane Cabinetry
            • WillowLaneCabinetry.com
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Business Management
            • Mrs. Samantha Rougeux, President
            Contact Information

            Principal

            • Mrs. Samantha Rougeux, President

            Customer Contact

            • Mrs. Samantha Rougeux, President
            Additional Contact Information

            Fax Numbers

            • (845) 765-8379
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased ready to assemble cabinets from the RTA store online on December 1st, 2023 for $4671.71. It has been nothing but a battle from this moment on. The cabinets shown online were a beautiful white and exactly what we wanted. We took delivery and were excited for instillation. Instructions that came with the cabinets were wrong and inaccurate and I was either missing, the wrong hardware or a mixture of both. I reached out about the hardware missing and was told I need to supply a photo of the missing item before they can do anything for me... Im not sure how to send a photo of a missing item. Back and forth on the phone lead to no resolution and I purchased the screws myself at HomeDepot. I finally got the cabinets installed and went to go put the shelves in... They would not fit in the middle position, the * Bracket that keeps the cabinets together as well as the middle door hinge prevented the shelf to fit. ...than began the weeks and dozens on dozens of phone calls, emails, and text messages, trying to explain my problem and how to fix it. *** got the run around for a good month, telling me to do this and that and ignoring the root problem at hand. This felt like a game, they were hoping I would just go away. They finally told me that they did not have a solution and it not possible to hang the shelves where they are suppose to be, I was told that I was the only one who ever complained and other people just put the shelves in another spot. We were told there was nothing they can do for us and they will not fix the problem for us. We got a ***** refund of $150 and some touch of paint. My cabinets are not unusable for my short wife who cannot reach the 2nd shelf and they look and work nothing like the advertised product. I was a victim of false advertising and was scammed into this purchase. I wish I could go back and prevent myself from buying these cabinets. We are very disappointed that no solution was offered for us and we were "SO*". Buyer beware.
            Read More

            Customer Reviews

            69 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debbie R

            02/28/2024

            We could not be happier with the process! The designer, *****************************, was on point and listened to our needs and adjusted the design until we were happy with it. From ordering to receiving, it was a very smooth process. We had a dedicated shipping specialist who made sure we had every item ordered. The only suggestion I would have is better instructions on putting the cabinets together. We did watch the videos and everything came out great. I wish I could upload photos of our beautiful buffet/bar area! We do not have a lot of DIY experience but it turned out amazing.

            The RTA Store, Inc. Response

            02/29/2024

            Thank you so much for taking the time to share your experience! We'd love to see photos of your completed project if you'd like to share them with ******************* :) 

            Local BBB

            BBB Serving Metropolitan New York

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