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This business is not BBB accredited.

Etsy, Inc

Phone: (718) 855-7955 Fax: (718) 855-7956 55 Washington Street, Suite 512, Brooklyn, NY 11201 http://www.etsy.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Etsy, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 433 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

433 complaints closed with BBB in last 3 years | 147 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 34
Billing/Collection Issues 46
Delivery Issues 113
Guarantee/Warranty Issues 4
Problems with Product/Service 236
Total Closed Complaints 433

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Etsy, Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: August 27, 2008 Business started: 04/01/2005 in NY Business incorporated 01/01/2006 in DE
Type of Entity


Business Management
Chad Dickerson, CEO
Contact Information
Principal: Chad Dickerson, CEO
Business Category


Alternate Business Names
Etsy ASAP Etsy.com
Additional Information

In order for Etsy to properly respond to your complaint, please include the following information:

• Your Etsy username
• The email address associated with your Etsy account
• Your order number (if applicable)
• Your case number (if you’ve opened a case via Etsy)

If you are experiencing a problem with an order from an Etsy seller, Etsy suggests that you may consider opening a case on Etsy in order to resolve the dispute. You can learn about filing a case in the help section of Etsy’s site.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.