BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

BeenVerified, Inc.

Phone: (888) 579-5910 View Additional Phone Numbers 48 W 38th St Fl 8, New York, NY 10018

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for BeenVerified, Inc. include:

  • 70 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

70 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 39
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 70

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the company’s free trial offer.  Multiple complaints allege issues with cancellation of the free trial offer, specifically with consumers saying that they contacted BeenVerified to cancel the free trial offer, but find out later that they continued to be billed by the company for a monthly subscription to the services. The company offers a cancellation guarantee, and the FAQ page on the company website touts the ease with which users can cancel the trial; however, customer experience reported to BBB indicates issues with execution of this policy.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on BeenVerified, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: June 23, 2009 Business started: 07/25/2008 in NY Business incorporated 07/25/2008 in NY
Type of Entity


Business Management
Mr. Ross Cohen, COO Mr. Joshua Levy, CEO Mr. Jason Amster, CTO Mr. Chang Paik, CFO
Contact Information
Principal: Mr. Ross Cohen, COO
Principal: Mr. Joshua Levy, CEO
Business Category


Customer Review Rating plus BBB Rating Summary

BeenVerified, Inc. has received 2.11 out of 5 stars based on 9 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.