BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Mad Mimi, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mad Mimi, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
INTERNET MARKETING SERVICES
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Mad Mimi has not stopped spamming me with adds for ****** ** ***** a client of theirs. I have had e-mail exchanges with ***** of ****** ** ***** that have proved fruitless. I have used the "unsubscribe" feature on the ****** ** ***** add three or four time to no effect. Note: I made a purchase from ****** ** ***** some months ago. I unsubscribed from their daily e-mails only after calling ****** ** ***** directly and complaining. Now there new adds from my old information that I thought was ended. Someone is using my old information to spam me and I am not happy.
Desired Settlement: Have Mad Mimi completely and forever not ever contact me and that goes for ***** and ****** ** ***** in spades.
Business Response: Mad Mimi is a permission-based Email Service Provider and does not support or tolerate unsolicited sending (i.e. spam). This report was the first notification we've received from the complainant, and resulted from a brand new sending account in it's first day of operation. We take spam complaints very seriously, and have taken immediate action, investigating and halting the sending in question. We've also ensured the recipient address associated with the complaint will not receive any other email from our network (although they were not present in any of our clients' databases). Please let us know at ******************* if we can ever be of further assistance.
Problems with Product/Service
Read Complaint Details
Complaint: This business is sending me unsolicited emails. I have never signed up or requested to be on any of their email lists, or any organization associated with them. The solicitation email has a link at the bottom of the email to unsubscribe, but the link does not go to a page to unsubscribe, rather, it goes to a page that says " You're not lost… You're just taking the scenic route." It sounds like someone's idea of a joke, but I'm not amused. From this page, there is no clear path to unsubscribe from their email lists. This is harassment, not to mention not complying with the federal law governing unsolicited emails.
Desired Settlement: There are very strict, very stiff penalties for any company who knowingly allows this to happen. It should be brought to their attention and if not fixed immediately, this complaint should serve as notice for any possible penalties to be brought against the company. At the very least, I deserve an apology for the incontinence of all of this. It is difficult to believe that the company would not be aware of this problem almost immediately, and nearly impossible to believe that they wouldn't be aware of it within a few hours of it happening. This is, after all, their business.
Read Complaint Details
Complaint: this company send out spam e-mail. I do not wish to receive any e-mail from them or any of their customers at anytime
Desired Settlement: removal from all e-mail lists including any future list.