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Metropolitan New York, Long Island, and the Mid-Hudson Region

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This Business is not BBB accredited

DealDash.com

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Phone: (855) 455-3325 1501 Broadway Fl 12, New York, NY 10036 View Additional Email Addresses http://www.dealdash.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

357 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 82
Billing/Collection Issues 22
Delivery Issues 149
Guarantee/Warranty Issues 8
Problems with Product/Service 96
Total Closed Complaints 357

Additional Complaint Information

Consumers are reporting that after they win bids on auctions on items, such as gift cards, that the items are not being received by the estimated delivery date. In addition, these customers have encountered excessive difficulty in obtaining a response from the company’s customer service department about the status of their purchases. And finally, consumers say that after winning bids on certain items, they are being told by the company that the items are out of stock, and the consumers are being offered replacement items which are worth less than the items that were won.

On April 2, 2013, the BBB raised concerns about a pattern of complaint and notified the business via U.S. mail. On April 16, 2013, the business responded to the BBB's concerns.

DealDash said the company underwent "unanticipated growth" in the summer of 2012, and during the expansion of the supplier network in the fall 2012, the company experienced procurement issues and delivery days, which affected the customers. DealDash says its new partnership with large retailers such as Best Buy have led to a "dramatic" decrease in procurement issues, and increase in product availability.

Additional Information

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BBB file opened: May 11, 2012 Business started: 02/22/2010 in NY Business incorporated: 04/30/2012 in DE
Type of Entity

Corporation

Business Category

INTERNET AUCTION SERVICE PENNY AUCTIONS

Industry Tips
Online Penny Auctions
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