BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||96|
|Total Closed Complaints||357|
Additional Complaint Information
Consumers are reporting that after they win bids on auctions on items, such as gift cards, that the items are not being received by the estimated delivery date. In addition, these customers have encountered excessive difficulty in obtaining a response from the company’s customer service department about the status of their purchases. And finally, consumers say that after winning bids on certain items, they are being told by the company that the items are out of stock, and the consumers are being offered replacement items which are worth less than the items that were won.
On April 2, 2013, the BBB raised concerns about a pattern of complaint and notified the business via U.S. mail. On April 16, 2013, the business responded to the BBB's concerns.
DealDash said the company underwent "unanticipated growth" in the summer of 2012, and during the expansion of the supplier network in the fall 2012, the company experienced procurement issues and delivery days, which affected the customers. DealDash says its new partnership with large retailers such as Best Buy have led to a "dramatic" decrease in procurement issues, and increase in product availability.
Type of Entity
INTERNET AUCTION SERVICE PENNY AUCTIONS