BBB Business Review

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BBB Accredited Business since

Karma Mobility Inc.

View Additional Phone Numbers 176 Grand St  2nd Floor, New York, NY 10013 http://yourkarma.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Karma Mobility Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Karma Mobility Inc. include:

  • 86 complaint(s) filed against business

Factors that raised the rating for Karma Mobility Inc. include:

  • Length of time business has been operating
  • Response to 86 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

86 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 30
Billing/Collection Issues 9
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 40
Total Closed Complaints 86

Additional Complaint Information

BBB files indicate a pattern of complaints concerning an advertised offer from Karma Mobility. Complaints recently filed with BBB say that Karma Mobility offered the "Neverstop" plan to consumers, with unlimited data with no caps and speeds of 5Mbps with no throttling. However, numerous consumers tell BBB that shortly after they prepaid for this service, the company notified them about a change to the terms of service - a data cap of 15G and a slow down to the internet speed. A few consumers report that the company is still advertising this service on their website, despite reneging on the terms they had originally offered to consumers.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Karma Mobility Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: May 12, 2014 Business started: 01/01/2012 in NY Business incorporated 09/11/2012 in NY
Type of Entity

Corporation

Contact Information
Principal: Mr. Steven van Wel, CEO
Business Category

INTERNET ACCESS PROVIDER

Method(s) of Payment
We accept Visa, Amex, MasterCard, Maestro, Discover and many other credit and debit cards. You can also use PayPal or Bitcoins.
Refund and Exchange Policy
If you are not 100% satisfied with your purchase, you can return your order to us for a full refund, though we'd certainly hate to see you go!  Please make sure your Karma is in the same condition, clean and scratch-free, just as received.  The original box is not mandatory for return, but please be sure to include the charging cable we provided.  To make life easier for you, we've created this simple, easy to use Self Service Refund Center.  If you are ready, you can go ahead and head there.  Items to keep in mind: All refund requests must be made within forty five (45) days of the date your Karma is delivered.  We believe this is the perfect amount of time.Return labels are already pre-paid.  No need to worry about any extra charges!Unfortunately, we're not liable for products that are damaged or lost in transit when being returned to us.  Refunds are issued based on the payment method that was used at the time of your purchase.  We are not able to issue the refund on any other card or payment method.For our return shipping, we use Fedex Ground.  This normally takes 5 - 7 business days to arrive to us. All returns are inspected within 1 business day.  The full refund is issued after your return package is cleared by our lovely distribution center. It may take 2-3 business days after this for the refund to display on your credit card statement.

Customer Review Rating plus BBB Rating Summary

Karma Mobility Inc. has received 2.78 out of 5 stars based on 12 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.