BBB Business Review

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BBB Accredited Business since

EmblemHealth

Additional Locations

Phone: (888) 447-7074 55 Water Street, New York, NY 10041 http://emblemhealth.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

EmblemHealth, Inc., through its companies Group Health Incorporated (GHI) and HIP Health Plan of New York (HIP), provides quality health care coverage and administrative services to approximately 3.4 million people. Groups and individuals can choose from a variety of PPO, EPO and HMO plans, as well as coverage for prescription drugs and dental and vision care. EmblemHealth offers a choice of networks, including quality doctors and other health care professionals throughout the region, leading acute care hospitals across the tri-state area, and physicians and hospitals across all 50 states. With EmblemHealth’s small group plans, members get the personalized care and comprehensive coverage they need and deserve.  If you are considering EmblemHealth plans, please call 888-447-7074.  For more information about EmblemHealth, visit www.emblemhealth.com.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that EmblemHealth meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EmblemHealth include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 23
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

2 Customer Reviews on EmblemHealth
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 21, 1992 Business started: 01/01/1947 in NY Business incorporated 01/01/1947 in NY
Type of Entity

Corporation

Business Management
Mr. Frank J. Branchini, Chairman and Chief Executive Officer Mr. William C. Lamoreaux, Executive Vice President, Corporate Operations
Contact Information
Principal: Mr. Frank J. Branchini, Chairman and Chief Executive Officer
Business Category

INSURANCE-HEALTH INSURANCE COMPANIES

Alternate Business Names
ConnectiCare of New York, Inc. EmblemHealth Administrators EmblemHealth Family Dental Practice EmblemHealth Neighborhood Care EmblemHealth Services Company LLC. GHI (Group Health Insurance) GHI HMO Select, Inc., Group Health Incorporated HMO Health Insurance Plan of Greater New York Vytra Health Plans
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.