BBB Business Review

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This business is not BBB accredited.

TIAA-CREF Life Insurance Company

Additional Locations

Phone: (212) 490-9000 Fax: (212) 916-4840 View Additional Phone Numbers 730 Third Avenue, New York, NY 10017 http://www.tiaa-cref.org


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Description

This association provides private pension, retirement and insurance programs and services to non-profit educational and research organizations. TIAA also provides counseling on benefit plans and other methods of economic securities to these organizations.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TIAA-CREF Life Insurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TIAA-CREF Life Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 28, 2001 Business started: 01/01/1918
Type of Entity

Corporation

Business Management
Ms. Stephanie Bell-Rose, Managing Director and Head TIAA-CREF Institute Mr. Roger W. Ferguson, Jr., , President & CEO
Contact Information
Principal: Ms. Stephanie Bell-Rose, Managing Director and Head TIAA-CREF Institute
Principal: Mr. Roger W. Ferguson, Jr., , President & CEO
Business Category

INSURANCE COMPANIES FINANCIAL SERVICES

Alternate Business Names
College Retirement Equities Fund Teacher insurance & Annuity Association of America TIAA CREF
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.