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          SBLI USA Life Insurance Co has 1 locations, listed below.

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            Business ProfileforSBLI USA Life Insurance Co

            Insurance Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 20 Customer Reviews

            Customer Complaints

            29 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/18/2015

            Years in Business: 85

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            SBLI USA Life Insurance Co provides life insurance.

            Business Details

            BBB File Opened:
            11/1/1993
            Years in Business:
            85
            Business Started:
            1/1/1939
            Business Started Locally:
            1/1/1939
            Business Incorporated:
            7/28/2000
            Accredited Since:
            3/18/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • SBLI USA Life Insurance Company, Inc.
            • Savings Bank Life Insurance Fund
            Additional Contact Information

            Fax Numbers

            • (212) 356-0376
              Primary Fax

            Phone Numbers

            Customer Complaints

            29 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 12/5/22 I called the company to cancel policy #*********. Because it was within 10 days of it being withdrawn from my bank account, it was too late to stop the payment but I was told that i would be issued a refund by check would be mailed within 10 days. As of 2/14/23, I have not received the refund of $90. I have called the company 7 times and all I've gotten was lied to by several people. These are the dates that I've called to inquire about my refund:12/5/22- cancelled policy. Told refund would be issued w/in 10 days.12/19/22- Spoke with ****. He said a check would be mailed the next day.1/4/23- spoke with ******. She said I should have received something by now and said she would enter another request with the "escalation team" and start the whole process over again.1/23/23- spoke with ******. She said she only saw the request made in January but not one for December. Said that Maybe the delay was because of the holiday. This was day 19 from my last call. The holiday was only 1 day.2/10/23- Spoke with **** again. He had no answers for me but did snicker when I told him that I felt I was being lied to and that there was no intent to refund my money. He quickly said he would speak with the "escalation team" and call me back. He never called back. He is also the same **** that said the check would be mailed the next day on 12/19.2/13/23- spoke with ******. She said she would contact the managers to see what's going on and said to call back the middle of next week. I asked if the managers were the same as the escalation team and she said she didn't know anything about an escalation team. She is located in the *******, ** office.It's ridiculous that I've had to call this many times. If there was any intent to refund my $$, it would have been done by now. It doesn't take almost 3 months to print and mail a check. I've included pics of the identical letters sent in January and December, as well as the 3 company names and addresses used. The number on the letters is the one I've called. The letter head says ******** but the number is under S. USA ********* ****
            Read More

            Customer Reviews

            20 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tracy C

            1 star

            11/14/2023

            Trying to contact SBLI USA for 2 days now. Prosperity, and SBLI USA phone numbers aren't working. Keep getting a busy signal. And the ************ is no longer in service. I am trying to pre-plan my funeral and had to ask a question. If there is no phone number to contact the company with, what is going to happen when I die??? Is my family is going to be held responsible for the funeral expenses even though I have insurance! This is awful!!! I would hate to cancel since I have been a customer since the 1980's and my premiums are low. But this is inexcusable. And my 80 + year old mother has the same life insurance company. Now I am extremely worried!

            Local BBB

            BBB Serving Metropolitan New York

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