Business ProfileforMutual of America Financial Group

The issue is: I made excessive contribution to Mutual of America *** in the amount of $7000. $500 applied to account and $6500 supposed to be refunded to me. I never received my money back.I made direct transfer on 12/15/24. 12/19/23 Mutual of America accepted this transaction, and it was cleared on my bank statement on 12/20/23.I called on 01/02/24 - the representative informed that I already made contribution in February 2023. No more $7000 allowed per year. (However, contribution made in February 2023 supposed to be applied for 2022 tax year. After contribution was made, I called Mutual of America and representative ensured me that this was for 2022). I never received refund. Per representative (om 01/02/24), refund was issued 12/28/24 but it was not cleared that was posed, and was not indicated in which form refund supposed to be posted mail or direct deposit. Investigation was initiated on 01/04/24. I made many phone calls to find about any update but no one in customer/participants services could help. Every time, new representative picked up the phone, I explained the situation every time over and over, and each representative promised to call me back with update about the process or about resolution. Investigation was assigned to Bank reconciliation department, and people who works in participants department complained that no any response was received. All representative said the same do not worry, I or supervisor will call you (shortly, tomorrow). No one called me back. The following useless phone contact were made:12/22/23 (no name) stated that no issue found and just have to be patient and wait.12/26/23 representative stated the same as above.01/02/24 representative informed that I made excessive contribution, and refund was issued (check or transaction # ******* , she was not sure). 01/04/24 spoke with ** ***** , she said do not worry, probably check will arrive by mail, and she will email someone to call me (never called).01/04/24 called again, spoke to **************** She found no information about clearance of refund and that check was sent. ****** initiated investigation stating that personally will keep me informed.01/05/24 I asked to escalate the issue. The representative (no name) discussed the situation with one of supervisor, and supervisor said that it is only 24 hours since investigation was requested, and I will receive phone call. I asked when, she did not give me the answer.01/12/24 spoke with ****** No update. She stated that will send one more email to Bank reconciliation. She provided case # ********* She said that there is no time frame for investigation process. Also, she provided the name of department supervisor ************ 01/117/24 - spoke with ************** I requested to speak with supervisor but he did not help with this. He stated that discussed with colleagues, he will escalate this problem, and will ask his co-worker to call me tomorrow for sure as he will be off. No one called back.01/18/24 spoke with *************** she stated that will discuss with supervisor and will she o supervisor will call me back later today or tomorrow. She stated that will contact for sure, and do not have to worry. No one called.01/19/24 I spoke with ** **** She reviewed the notes, and informed that will email to billing department because refund was initiated in this department. 01/30/24 spoke with ** ***** per herself, she will email to ********************** I am still waiting for response. No one from ********************* called.02/1/24 spoke to ** ****** She transferred supervisor ** ****** ** ***** said that I still have wait, it takes time. She stated there is not time frame for resolution, that she will send one mor email to the Bank. She refused to tell what b. I asked to contact Bank directly but she stated that this des not work this way. Per ** ****** there is no any update on this issue. She promised to call be for any update or if no update yet. She said that will call me before 5 pm and other days but, as usually in this company, she did not call me. Therefore, I still have no idea when my money is and I feel that company sent it to someone else or keeps it for itself. No one takes responsibility for this abusive situation.Please, help me to receive refund in the amount of $6500. Thank you.